Help with a few Blackberry Problems
Posted on 2010-11-29
A user of mine has a Blackberry Bold from Verizon. Prior to bringing the phone to me, he had configured his personal email account and made some other setting changes. When he brought the phone to me to get setup on our BES the first thing that I did was a wipe of the phone. After the wipe, I got the phone setup on our BES and the phone started to pull in his email and contacts. I thought all was good.
After the long weekend, he brought the phone to me and stated that he cannot get online with the phone. I attempted to access the internet (using the blackberry browser) and I am prompted with the message "Unable to connect to the selected mobile data service..." When I change the browser to "internet browser" then I can get online.
Also, when an email is sent to his work account it shows up on his phone and within Outlook (using Exchange 2003) as it should. If he deletes the message from his phone then it is also removed from Outlook as it should. However, when he deletes a message from within Outlook it is never removed from his phone.
Can someone help me with why his phone cannot get online using the blackberry browser and why his email messages are not being deleted on the phone?