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Printing crashes outlook 2007

Posted on 2010-11-29
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Last Modified: 2012-05-10
I have a user who when they try to print mail from outlook using Control P outlook crashes.  I can do this on my own PC but the user can not.  
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Question by:WellingtonIS
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LVL 12

Expert Comment

by:dlan75
ID: 34233355
the user on your PC cannot use CTRL P? with his session?
have you tryed to do CTRL P on his computer? Try reinstalling Office
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Author Comment

by:WellingtonIS
ID: 34233375
Tried repairing office twice and reinstalling it once.  I can not use Control P on the users profile.  
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Expert Comment

by:harryhelp
ID: 34233753
Maybe the user has too much open? Have you tried leaving Outlook open for 10-15 minutes after the error pops up?

Otherwise, you may have to clear the old profile, or the Microsoft parts at least.
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Author Comment

by:WellingtonIS
ID: 34233773
You mean delete the profile and start again?
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Expert Comment

by:harryhelp
ID: 34233786
Yep, sorry for not being clear!
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Expert Comment

by:dlan75
ID: 34233788
ok is that happening on all computers with that profile?
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Author Comment

by:WellingtonIS
ID: 34233815
No only that machine with that profile.  here's what the user says...

I am usually able to print.  It is just the first time on only some days when Outlook cannot locate my printer and has the problem that locks up Outlook for a period of time.  It no longer closes Outlook, but just hangs up.  After I am given back my cursor I cancel the print request and am able to immediately print the same email using CNTRL + P.
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Author Comment

by:WellingtonIS
ID: 34233828
I'm trying not to be that drastic as to delete the profile.  I'm dealing with an accounting person, you know how anal they are???
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Expert Comment

by:harryhelp
ID: 34233854
Fair enough :)

Just a thought though - have you tried logging them in as a different account, just to see if the problem still occurs.

I have a feeling that it may be the printer drivers - is it a networked or USB printer ?
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Author Comment

by:WellingtonIS
ID: 34233958
Well I come to find out that the user switches printers like once a week.  so I'm asking if this happens after the switch.  But you may b on to something with the drivers, she has a usb printer and a network printer.  I have to investigate this further...

I have not tried logging in with a different account on that machine.
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Accepted Solution

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WellingtonIS earned 0 total points
ID: 34234069
Use says it doesn't correlate with changing the printer.  so my next step is to update the driver in the morning. Well c what happens then.  thanks for the input.
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LVL 7

Expert Comment

by:harryhelp
ID: 34234086
Good luck!!

If it still doesn't work, I'd suggest removing the printer(s) completely and seeing if it still freezes. I know it's a little drastic, but then we'll know the cause!
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Author Comment

by:WellingtonIS
ID: 34234104
I'll try that too. Thx.
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Author Comment

by:WellingtonIS
ID: 34239321
I hung up with the 2nd email I printed.  Sorry—I forgot & used Cntrl P for both.  The first one printed fine, the 2nd hung up with the “Connecting to printer” until I hit cancel, then printed the header only.  I was able to immediately use Cntrl P to print this one, too.

 
There's an error message that states connecting to printer???
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Author Comment

by:WellingtonIS
ID: 34239656
If user hits quick print. the emails print fine???  
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Author Comment

by:WellingtonIS
ID: 34249499
Today I changed the drive from PCL 6 to 5 because it hung up on me as I was trying to print as the user on her machine.
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Author Closing Comment

by:WellingtonIS
ID: 34324328
I wound up updating the driver and switching to PCL 5.  IT seems to have done the trick. Thanks
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