?
Solved

how do i change dell service tag in bios

Posted on 2010-11-29
12
Medium Priority
?
2,564 Views
Last Modified: 2013-11-22
I need to change/delete service tag on my dell laptop
0
Comment
Question by:kelmew
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
12 Comments
 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 34234387
Why do you need to change it?  This is, in effect, your computer's Serial Number.  It cannot be changed unless you have received a replacement motherboard from Dell (or you are a certified Dell technician with access to the Asset utility for setting the Service Tag) - then you will have a one-time shot at setting it to the correct tag number in the BIOS.
0
 
LVL 11

Expert Comment

by:louisreeves
ID: 34234514
If you have issues in this regard, simply contact Dell support. They are available 24 hours a day to assist.
0
 

Author Comment

by:kelmew
ID: 34234737
i have changed motherboard and now some drivers are missing. laptop is out of warranty, dell will not help.
0
Ransomware Attacks Keeping You Up at Night?

Will your organization be ransomware's next victim?  The good news is that these attacks are predicable and therefore preventable. Learn more about how you can  stop a ransomware attacks before encryption takes place with our Ransomware Prevention Kit!

 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 34235009
Where did you get the motherboard?  What is the part number?  If not from Dell, you likely will not be able to change the Service Tag at all.  If it is a different model of motherboard, that would explain why you are missing drivers.  You may need to re-activate Windows at some point - depending on the model of the board, it may even void your OEM Windows license.
0
 

Author Comment

by:kelmew
ID: 34237862
i bought it on ebay as spares parts same model of laptop
0
 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 34240507
Same model of laptop ... but what is the actual Dell model number of the motherboard?  Each model of computer can have different revisions of motherboards - in some cases, different hardware is employed (graphics, sound, network, etc.).  What devices are showing unknown?
0
 

Author Comment

by:kelmew
ID: 34242873
thanks for your help, but am becoming very agitated now. I am not a tech but an ethusiast I just want to know if there is a way to change or alter the tag.  I have tried similar ways but haven't worked and will try for the sake
0
 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 34242887
No, there's not.  

It must come from Dell with the Service Tag cleared, or you must be a licensed Dell technician with the proper Asset utility.
0
 

Author Comment

by:kelmew
ID: 34244573
Well just incase some finds useful, I have found a tool that you can change sevice tag in bios called dstcd, you just need to copy file to cd and make it bootable. slot it in your drive, reboot machine and follow prompts. It has worked for my problem and i just google servive tag and it use the generic drives. My laptop now works great without any glitches. Thanks for your help all.
0
 
LVL 33

Accepted Solution

by:
PowerEdgeTech earned 2000 total points
ID: 34244644
DSTCD is the Asset utility.  There are two versions ... one that will allow only for the Asset Tag to be set (different from Service Tag) and one that will allow the Service Tag to be set.  If you did indeed set the Service Tag and not the Asset Tag, then great ... Dell service technicians are not supposed to distribute it.  If you only set the Asset Tag, then it will change little of what is going on.  You can confirm your Service Tag in the BIOS or in Windows (command prompt - wmic bios get serialnumber).  If you got it working, I'm glad.
0
 
LVL 38

Expert Comment

by:younghv
ID: 34542415
This question has been classified as abandoned and is being closed as part of the Cleanup Program.  See my comment at the end of the question for more details.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The purpose of this Article is to provide information for a newly released variant of malware – with the assumption that many EE Members will have need of the information. According to “Computerworld”, well over one million web sites have been co…
If you thought ransomware was bad, think again! Doxware has the potential to be even more damaging.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question