Exchange 2010 and delays to AOL

Posted on 2010-11-29
Last Modified: 2012-05-10
I have a brand new exchange 2010 install.  all is right with the world except that when domain users send mail to AOL, it is delayed and eventually expires.

Question by:crp0499
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LVL 76

Accepted Solution

Alan Hardisty earned 500 total points
ID: 34234646
Most email delays are caused by poor configuration.

Your SEND connector FQDN needs to say something like (not .local) and this FQDN needs to resolve back to the IP Address that you are sending emails from.

Your Fixed IP Address needs to have Reverse DNS configured on it with an FQDN of something like (to match your SEND Connector FQDN) and resolve in DNS back to the same IP Address.

If you are configured in this way - then please check on to make sure you are not blacklisted anywhere.

If you are still stuck, please post your domain name and sending IP Address for some specific advice.


Author Comment

ID: 34234706
It says .local so I'll start there. I saw your other, more detailed post on this issue and I'll chase it in the am
LVL 76

Expert Comment

by:Alan Hardisty
ID: 34234729
Ah!  That will cause you issues.

AOL have tightened up security recently and have got much stricter about mail-flow.

Also - if you email my server with .local in your FQDN - I have a rule to reject you because .local is invalid.  It only causes about 1% of mail to be rejected on my server - but it is invalid and cannot be resolved, so needs to be changed.
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Author Comment

ID: 34234795
Will be on it in the am
LVL 76

Expert Comment

by:Alan Hardisty
ID: 34234809
No problems.  I am installing cabling tomorrow but will be around from time to time.

If you need more help - just shout.


Author Comment

ID: 34244923
ok, my send connector has in it now.  however, I have no DNS entry for  When I do an nslookup on, it comes back null.  I ONLY have a DNS entry for and all my mail goes there.

So, I'm thinking I need to change the send connector to read just

Also, with my ISP, I have no reverse DNS.  Reverse DNS points to SBC Global, my DSL provider.

your thoughts?
LVL 76

Expert Comment

by:Alan Hardisty
ID: 34245954
If you don't have a DNS entry for - you can add one (and ask your ISP to add to the Reverse DNS record for your IP Address) or change the FQDN to, then call your ISP and ask them to add as Reverse DNS to your Fixed IP Address, then you should be much happier to send to AOL.

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