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Outlook 2007 prompts you repeatedly for a password

Posted on 2010-11-29
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Last Modified: 2012-05-10
I have a Local Exchange 2007 Server with Client PC's running Outlook 2007.

On both PC's I have Outlook 2007 configured with two profiles.

Profile 1: Connects the user to the local exchange server on the same LAN to a local mailbox

Profile 2: Connects the user to a remote exchange server in a different domain accross the internet using HTTP over RPC on a SSL connection.

The account settings are identical on both PC's under both profiles

PROBLEM: On one PC only, I am periodiclly asked for a passowrd when using the Profile 2 account.  The box that pops up shoes the remote server address in the header of the box and also shows the correct user ID.  Ill type type the password in and it will sometime go away and sometimes it will pop up again. Also, sometimes the box that pops up will have the local domain FQDN in the header instead of the remote servers FQDN, even though we are using Profile 2.

It seems that even though Profile 2, which is only linked to the remote server, Outlook is still trying to talk to the local domain server for info.

Also, On a Send/Recieve under Profile 2 (Remote Server), the Global Catalog gets just endlessly sends/recieves and never finishes.

The other PC does not have this issue?  so I know its not my firewall.  It has to be something in the registry with the local profile of this user...

Ive looked at most of the articles on this site and have tried a few to no avail.

Jim Paulus
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Question by:austinash
7 Comments
 
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Expert Comment

by:IntegrityOffice
ID: 34235474
Here is a really helpful site for the remote mail side of things.
https://www.testexchangeconnectivity.com/
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Shreedhar Ette earned 500 total points
ID: 34235512
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Expert Comment

by:Suryanarayan Balakrishnan Iyer
ID: 34235528
URL for the "Exchange Proxy Settings" -- check this

Go through this URL for further help --

http://support.microsoft.com/kb/956531
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Expert Comment

by:Renato Montenegro Rustice
ID: 34235676
Two more things to try:

1) Make sure the DNS settings are correct. Test name resolution.

2) Create a new user account and configure the profile 2 for that user. Does it work? It may be a profile issue.
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Expert Comment

by:e_aravind
ID: 34236305
specify the saved credentails in the form "*.domainname" FQDN format instead of "Servername.domainname".

Run the below command to access Credential Manager:
Start->Run->"Control keymgr.dll" (without quotes).
Click Add, in the "Server" option mention *.domainname.

Type username, password and click ok.Close the "Stored User Names and Passwords" window

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Expert Comment

by:Glen Knight
ID: 35042236
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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