Solved

Cannot connect to a shared printer

Posted on 2010-11-29
5
249 Views
Last Modified: 2012-05-10
we have a label printer shared off a windows xp machine that is not joined to any domain. The users attempting to connect to the printer ARE joined to a domain. When any xp pc on the domain attempts to connect to this printer, they get the following error:

"Windows cannot connect to the printer. Operation could not be completed".

We are just browsing to the computer, right clicking on the printer and clicking connect. It seems like it is happening with ANY printer we share off this xp computer. We authenticate to the computer by mapping a drive to it. That allows us access to the printer. Also, all users that are trying to connect to the printer are admins on the local pc so rights are not an an issue. In addition, I don't believe this is part of the problem but the PCs that are trying to connect to the printer are on a different network than the computer that is sharing the printer. The networks are tied together through a point to point vpn. One odd thing to note is that our windows 2003 server is able to connect and print to the shared printer just fine. Please advise on what we can do to fix this issue. Thank you.
0
Comment
Question by:StarfishTech
5 Comments
 
LVL 11

Expert Comment

by:epichero22
Comment Utility
You can try the following:

Go to the computer and create a local printer using a Local Port with the name: \\machine\printer

Also try updating the drivers to the most recent released on the computer it's connected to.
0
 
LVL 3

Expert Comment

by:CalvinKwok
Comment Utility
Sounds like ports issue if you were connect the printer thru VPN, allowed the 2003 server and blocked the xp machines. Maybe your VPN blocks the ports which are required by the label pritner? (9100 , 515..etc)
0
 

Author Comment

by:StarfishTech
Comment Utility
we ended up having to apply SP3 to both machines.
0
 

Accepted Solution

by:
ee_auto earned 0 total points
Comment Utility
Question PAQ'd and stored in the solution database.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Suggested Solutions

Data center, now-a-days, is referred as the home of all the advanced technologies. In-fact, most of the businesses are now establishing their entire organizational structure around the IT capabilities.
If you're not part of the solution, you're part of the problem.   Tips on how to secure IoT devices, even the dumbest ones, so they can't be used as part of a DDoS botnet.  Use PRTG Network Monitor as one of the building blocks, to detect unusual…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now