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Cannot connect to a shared printer

Posted on 2010-11-29
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Last Modified: 2012-05-10
we have a label printer shared off a windows xp machine that is not joined to any domain. The users attempting to connect to the printer ARE joined to a domain. When any xp pc on the domain attempts to connect to this printer, they get the following error:

"Windows cannot connect to the printer. Operation could not be completed".

We are just browsing to the computer, right clicking on the printer and clicking connect. It seems like it is happening with ANY printer we share off this xp computer. We authenticate to the computer by mapping a drive to it. That allows us access to the printer. Also, all users that are trying to connect to the printer are admins on the local pc so rights are not an an issue. In addition, I don't believe this is part of the problem but the PCs that are trying to connect to the printer are on a different network than the computer that is sharing the printer. The networks are tied together through a point to point vpn. One odd thing to note is that our windows 2003 server is able to connect and print to the shared printer just fine. Please advise on what we can do to fix this issue. Thank you.
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Question by:StarfishTech
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5 Comments
 
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Expert Comment

by:epichero22
ID: 34235981
You can try the following:

Go to the computer and create a local printer using a Local Port with the name: \\machine\printer

Also try updating the drivers to the most recent released on the computer it's connected to.
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Expert Comment

by:CalvinKwok
ID: 34236083
Sounds like ports issue if you were connect the printer thru VPN, allowed the 2003 server and blocked the xp machines. Maybe your VPN blocks the ports which are required by the label pritner? (9100 , 515..etc)
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Author Comment

by:StarfishTech
ID: 34388663
we ended up having to apply SP3 to both machines.
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Question PAQ'd and stored in the solution database.
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