Solved

Cannot connect to a shared printer

Posted on 2010-11-29
5
254 Views
Last Modified: 2012-05-10
we have a label printer shared off a windows xp machine that is not joined to any domain. The users attempting to connect to the printer ARE joined to a domain. When any xp pc on the domain attempts to connect to this printer, they get the following error:

"Windows cannot connect to the printer. Operation could not be completed".

We are just browsing to the computer, right clicking on the printer and clicking connect. It seems like it is happening with ANY printer we share off this xp computer. We authenticate to the computer by mapping a drive to it. That allows us access to the printer. Also, all users that are trying to connect to the printer are admins on the local pc so rights are not an an issue. In addition, I don't believe this is part of the problem but the PCs that are trying to connect to the printer are on a different network than the computer that is sharing the printer. The networks are tied together through a point to point vpn. One odd thing to note is that our windows 2003 server is able to connect and print to the shared printer just fine. Please advise on what we can do to fix this issue. Thank you.
0
Comment
Question by:StarfishTech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 11

Expert Comment

by:epichero22
ID: 34235981
You can try the following:

Go to the computer and create a local printer using a Local Port with the name: \\machine\printer

Also try updating the drivers to the most recent released on the computer it's connected to.
0
 
LVL 3

Expert Comment

by:CalvinKwok
ID: 34236083
Sounds like ports issue if you were connect the printer thru VPN, allowed the 2003 server and blocked the xp machines. Maybe your VPN blocks the ports which are required by the label pritner? (9100 , 515..etc)
0
 

Author Comment

by:StarfishTech
ID: 34388663
we ended up having to apply SP3 to both machines.
0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 34740504
Question PAQ'd and stored in the solution database.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I had an issue with InstallShield not being able to use Computer Browser service on Windows Server 2012. Here is the solution I found.
This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
Suggested Courses

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question