Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Can't Boot Windows XP

Posted on 2010-11-29
10
Medium Priority
?
296 Views
Last Modified: 2012-05-10
I'm running Windows XP Pro and I can't boot in safe mode or regular mode.  If I choose to boot normally, the system hangs right away.  If I choose to boot into safe mode, I get stuck on the isapnp.sys file.  I tried restoring isapnp.sys and pciide.sys from the XP OS CD but it still hangs.  I also tried running the XP repair from the XP CD and I also ran chkdsk.  Does anyone have any other suggestions?  
0
Comment
Question by:LarsArvidson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +4
10 Comments
 
LVL 11

Expert Comment

by:epichero22
ID: 34235973
If you've run through a repair and it still doesn't boot, probably the safest bet is to backup & reinstall completely.
0
 

Author Comment

by:LarsArvidson
ID: 34235975
That's what I'm trying to get around.  Unfortunately the user (my father in law) has software on this computer that he doesn't have the install key for anymore.  
0
 
LVL 11

Expert Comment

by:epichero22
ID: 34235996
Can you contact the vendor to find out if there's a way to extract the key?  Or maybe ask them if they have a record of his purchase and can give you the key that way.
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 
LVL 49

Accepted Solution

by:
dbrunton earned 2000 total points
ID: 34236003
0
 

Expert Comment

by:h_orya
ID: 34236014
Hi,

try to do one of the following and see if it helps you.

Before abything try to make a backup if you can.

1.  try the last known good ......  ( press F8 as soon as your PC starts)
2. try VGA mode only
3. try to do a system restore and go back 1 week or so

last option try to install Windows XP on the top of the existing install


Hope it helps
0
 
LVL 14

Expert Comment

by:Michael Dyer
ID: 34236280
Here are instructions on how you can use BartPE to retreive the XP key code from that system so you can reinstall from scratch:  
http://www.windowsreference.com/windows-xp/how-to-retrieve-xp-cd-key/

0
 
LVL 93

Expert Comment

by:nobus
ID: 34236854
it can be a bad device, so i suggest :
disconnect all devices not needed for booting: all cd drives, extra disk drives, external devices
remove all add-in pci cards
disable devices from bios : lan, sound..
so you boot with mobo + cpu + ram, video, 1 HDD, keyb + mouse
post results.
you can also test if the hardware is ok by running from a live Knoppix cd  :
ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V5.0.1CD-2006-06-01-EN.iso
0
 
LVL 2

Expert Comment

by:navinmohanta
ID: 34238482
Looks like you have added any hardware recently. Try removing that hardware and restarting the OS.
0
 

Author Closing Comment

by:LarsArvidson
ID: 34252801
There was a 0k .sys file that was preventing the system from booting but now I get a brief bluescreen and the system restarts.
0
 
LVL 49

Expert Comment

by:dbrunton
ID: 34252958
There may well still be a virus or virus remnants floating around.  These are the standard anti-virus applications recommended around here.  Install one at at time and run and see what gets picked up.

MalwareBytes:
http://www.malwarebytes.org/mbam-download.php

ComboFix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

HitmanPro:
http://www.surfright.nl/en/hitmanpro

TDSSKiller:
http://support.kaspersky.com/downloads/utils/tdsskiller.zip
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are 2 things you must have in order to connect to the internet behind a router, The "Gateway IP" of the router, which is usually something like 192.168.xxx.1, I've seen routers with default values of: 192.168.0.1, 192.168.1.1, 192.168.11.1, …
Ok I have been working on this for some time having learned and gained certification in XenDesktop 4 along came version 5 which was released last month. Since then I have been working to deploy XenDesktop 5 in a small environment with only 2 virt…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question