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Centricity DICOM Viewer can't run on computer

Hi Experts,

I received patient CD from clinic.
It is patient records CD (distribute images anywhere with inclusion of the Centricity DICOM Viewer on to the media).

I put it to CD Drive. DICOM Viewer can't run automatically.Pop up say licensing not available.

This is my computer problem or not ?

I try another two computers. They are automatically run DICOM Viewer.

Regards,
SOE
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NNZS
Asked:
NNZS
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3 Solutions
 
faizbaigCommented:
Hope you system requirment is compaitable :

    * OS: Windows XP SP2, Windows Vista SP1, and better
    * Video card: any capable to provide 24bit color in 2D, no 3D support is required at the moment
   * Monitor: 1024x768 resolution and greater
   
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adminnrgCommented:
If it runs on two others but not that one then I would say it is a problem with that machine. Is "autorun" turned off for that machine? What exactly did the pop-up say?
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NNZSAuthor Commented:
Hi adminnrg,

Autorun is on for that machine.

The pop-up say that,

 ((((   License
Requested licenses not found, Internal error Run license configuration dialog?
Yes     No   ))))

I click No,

The pop-up say that,

((((   License check
Could not obtain a valid license to run application, Please notify your system administrator.  ))))

Regards,
SOE
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adminnrgCommented:
It sounds like that machine is trying to reach out to the internet to obtain a license to run the application. A good program to use to see if it is trying to reach out is Fiddler. Just google, download and run. Then launch the CD again. Fiddler will show any attempted http connections while it is running.

Does that machine have internet access?
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NNZSAuthor Commented:
Hi adminnrg,

The machine have internet access.This CD is no need to install software for DICOM Viewer.

Regards,
SOE
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NNZSAuthor Commented:
Dear Expert,

I create another user account for login to this computer.DICOM Viewer working automatically.

Thanks,

SOE
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