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BB shows no attachment in email when signature having picture

Posted on 2010-11-29
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Last Modified: 2013-11-21
Greetings Experts,

Got a issue which i noticed today. on bb 9700 bold, if users receive an email which has picture inserted in the signature, they wont show the attachment unless you change the email to plain text. pressing options for that email doesnt even show a link to open attachment nor does the email icon show a indication of attachment being present.

we are using bes 4.1.7 with exchange 2007. Outlook shows the attachment being available in the email.

Any thoughts.

thanks in advance,
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Question by:junaidIT
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Author Comment

by:junaidIT
ID: 34245687
anyone?
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Expert Comment

by:InvincibleShield
ID: 34254751
This seems normal to me. Why is it a problem?
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Expert Comment

by:BigRat
ID: 34255993
>>which has picture inserted in the signature

It is because the attachment is inline.
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LVL 11

Author Comment

by:junaidIT
ID: 34280052
Hi bigrat

I don't understand what you meant by attachment is inline


Kindly let me know
Thanks for your help
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LVL 11

Author Comment

by:junaidIT
ID: 34280282
hi Bigrat,

the picture is not the attachment. what went missing were pdf and compressed files in the email and when we did the testing, it turned out to be happening with emails in which the signature is having the company logo inserted.
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Accepted Solution

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junaidIT earned 0 total points
ID: 34281862
contacted rim support and been told its a known issue with bb bold and nothing to do than to upgrade to bes 5 if i want to fix that and upgrade to lates device os also for bold 9700.please close this question
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Author Closing Comment

by:junaidIT
ID: 34324295
please close this question
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