Solved

BB shows no attachment in email when signature having picture

Posted on 2010-11-29
9
802 Views
Last Modified: 2013-11-21
Greetings Experts,

Got a issue which i noticed today. on bb 9700 bold, if users receive an email which has picture inserted in the signature, they wont show the attachment unless you change the email to plain text. pressing options for that email doesnt even show a link to open attachment nor does the email icon show a indication of attachment being present.

we are using bes 4.1.7 with exchange 2007. Outlook shows the attachment being available in the email.

Any thoughts.

thanks in advance,
0
Comment
Question by:junaidIT
  • 5
9 Comments
 
LVL 11

Author Comment

by:junaidIT
Comment Utility
anyone?
0
 
LVL 5

Expert Comment

by:InvincibleShield
Comment Utility
This seems normal to me. Why is it a problem?
0
 
LVL 27

Expert Comment

by:BigRat
Comment Utility
>>which has picture inserted in the signature

It is because the attachment is inline.
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 11

Author Comment

by:junaidIT
Comment Utility
Hi bigrat

I don't understand what you meant by attachment is inline


Kindly let me know
Thanks for your help
0
 
LVL 11

Author Comment

by:junaidIT
Comment Utility
hi Bigrat,

the picture is not the attachment. what went missing were pdf and compressed files in the email and when we did the testing, it turned out to be happening with emails in which the signature is having the company logo inserted.
0
 
LVL 11

Accepted Solution

by:
junaidIT earned 0 total points
Comment Utility
contacted rim support and been told its a known issue with bb bold and nothing to do than to upgrade to bes 5 if i want to fix that and upgrade to lates device os also for bold 9700.please close this question
0
 
LVL 11

Author Closing Comment

by:junaidIT
Comment Utility
please close this question
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

A short article about a problem I had getting the GPS LocationListener working.
For Sennheiser, comfort, quality and security are high priority areas. This paper addresses the security of Bluetooth technology and the supplementary security that Sennheiser’s Contact Center and Office (CC&O) headsets provide.  
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now