Link to home
Start Free TrialLog in
Avatar of junaidIT
junaidITFlag for United Arab Emirates

asked on

BB shows no attachment in email when signature having picture

Greetings Experts,

Got a issue which i noticed today. on bb 9700 bold, if users receive an email which has picture inserted in the signature, they wont show the attachment unless you change the email to plain text. pressing options for that email doesnt even show a link to open attachment nor does the email icon show a indication of attachment being present.

we are using bes 4.1.7 with exchange 2007. Outlook shows the attachment being available in the email.

Any thoughts.

thanks in advance,
Avatar of junaidIT
junaidIT
Flag of United Arab Emirates image

ASKER

anyone?
This seems normal to me. Why is it a problem?
>>which has picture inserted in the signature

It is because the attachment is inline.
Hi bigrat

I don't understand what you meant by attachment is inline


Kindly let me know
Thanks for your help
hi Bigrat,

the picture is not the attachment. what went missing were pdf and compressed files in the email and when we did the testing, it turned out to be happening with emails in which the signature is having the company logo inserted.
ASKER CERTIFIED SOLUTION
Avatar of junaidIT
junaidIT
Flag of United Arab Emirates image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
please close this question