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office 2010 File Blocked

Posted on 2010-11-30
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Last Modified: 2012-05-10
Hi,
We have been sent a file through email but our version of Office 2010 will not allow us to open it.  I have modified the trust centre to allow .xls files to be opened and edited, however we keep getting the same message appear.

'This error occurs when you open a Microsoft Office file type blocked by File Block settings in the Trust Center. To enable this file type, do the following:

Click the File tab.
Under Help, click Options.
Click Trust Center, and then click Trust Center Settings.
In the Trust Center, click File Block Settings.

To save documents with this file type, disable the registry policy setting. For more information, see Microsoft Knowledge Base article 922850.'

I have completed all the steps as requested but it still keeps giving us the same error.....  Can anyone help?

Cheers,
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Question by:Emanuel
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LVL 2

Expert Comment

by:Jogai
ID: 34237735
Try forwarding the message. The attachment may be draggable out of the mail to a local location.
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Author Comment

by:Emanuel
ID: 34237856
Yeah I have saved it locally to my machine and tried but it still just reports the same error.  Even tried to move it to other folders.  

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Accepted Solution

by:
Emanuel earned 0 total points
ID: 34318882
Solved.  Found out the file was incorrectly created.
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Author Closing Comment

by:Emanuel
ID: 34358750
Done
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