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Troubleshooting

Posted on 2010-11-30
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Last Modified: 2012-05-10

A lun- LUN012 is configured to a hostA(with WWN - XXXX) but the server person informed the LUN is not visible form host side.
What is the trouble shoot part  required . ( Port Zoning, Mapping and Masking perfectly done but where is the problem how to trouble shoot it)
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Question by:faraz81116
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by:dlethe
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Many HBAs (qlogic, emulex, etc..) have a Java-based utility and SAN mapping that works at the HBA/port level that specifies which LUNs the host computer can 'see'.

Check into that.
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by:gheist
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in windows you have to "scan for hardware changes"
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by:Duncan Meyers
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You need to check:

FC switch zoning - that is; the host is zoned to FA ports.
You need to check what ports on the FA the LUN is mapped to
LUN masking - you need to check that the LUNs are masked to the WWNs of the hosts in the VMCDB on the Symm.
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by:faraz81116
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.FC switch zoning - Mapping masking  and cables connection in perfect .
Still server team says they are not able to see the Lun what are the other troubleshooting i need to do .
Also  how to check that  which LUNs the host computer can 'see'. form the host side  if try it from the host

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by:dlethe
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Did you run the java-based HBA config program that you download ? If you had, it will show you what is on the SAN, or at least what it can see.

Also, you can just telnet into the switch and query the switch port to see if it sees the HBA port on your PC.  If so, then at least you know problem MUST be the HBA config, or perhaps your host O/S & driver issue.  If you are using windows, then boot an ubuntu liveCD disk (don't install the o/s), and then see if same HW running different OS can see everything, that will eliminate other possibilities
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by:faraz81116
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Great ......
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by:faraz81116
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we use Solaris hosts ...what exactly means HW
Recently we did the patching of host , Is there any possibility that the  patch might  has causes some problem.
Is there possibility that the application which runs on the host might cause some problem

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by:faraz81116
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we use Solaris hosts ...what exactly means HW
Recently we did the patching of host , Is there any possibility that the  patch might  has causes some problem.
Is there possibility that the application which runs on the host might cause some problem
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by:dlethe
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Well there is always that possibility.  what is make and model of the HBA?  Is it SUNs version of an emulex or qlogic?
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by:faraz81116
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emulex
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by:dlethe
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Then go to emulex site, download the latest drivers & get their java-based management software.  (Can't remember what it is called) .They also have firmware / bios updates.  But important, if this is the sun-branded emulex card, then you have to find the code on sun's site, as the card has sun firmware on it.

In any event, the utility software has diags and will let you configure the card, update firmware, AND see what is on the SAN, and configure the card.    

You never responded earlier ... does your switch see the HBA?  If not, then your problem is elsewhere.
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by:faraz81116
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yes i can see the HBA wwn reflecting in swich
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dlethe earned 500 total points
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Good, at least we know it is not hardware.  Probably just issue of making sure the drivers are properly installed

Best way to do it is read the release notes that come with the HBA drivers.  They walk you through proper configuration of /kernel/drv/sd.conf , other settings, and how to set persistence.   It varies slightly depending on versions of solaris, and device driver, so you have to do it the way release notes say.
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