Solved

Printer Keeps Printing Same Pages Almost Every Day

Posted on 2010-11-30
2
693 Views
Last Modified: 2012-05-10
I have a client that is having problems with two separate printers.  The first is an HP LaserJet 1320N which is printing out the same pages of information almost every day.  It happens around the same time of day, which is mid morning.  What is printing out on one printer is two separate PDF files that were originally printed off of a web site.  I have checked the print queues on the computer that they think printed them and nothing is stuck there.

The other is an HP Color LaserJet 2500CN which does roughly the same thing but is more random, it prints out large print jobs instead of single pages.
0
Comment
Question by:bdhtechnology
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 3

Accepted Solution

by:
noelmul earned 500 total points
ID: 34238477
Try this:
1. On the taskbar, click Start, and then click Run.

2. Enter the following:

net stop spooler (and hit enter)

3. Delete all files in the following folder:

C:\Windows\System32\Spool\Printers

4. Once the spool files are deleted, start the spooler again:

net start spooler


Try restarting the printer to clear the memory.

0
 
LVL 1

Author Comment

by:bdhtechnology
ID: 34264619
It appears that a computer that they didn't think would have printed to either of those printers had a bunch of documents stuck in the spool.  They were marked 'printed' in the print spooler for each printer so I deleted all of those.  There were also a bunch in C:\Windows\System32\Spool\Printers after everything was deleted from the queues so I stopped the spooler service and deleted those as well.

Thanks!
0

Featured Post

Want Experts Exchange at your fingertips?

With Experts Exchange’s latest app release, you can now experience our most recent features, updates, and the same community interface while on-the-go. Download our latest app release at the Android or Apple stores today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question