Outlook 2007 - Delay receiving e-mail (windows 7, SBS 2003 server)
Posted on 2010-11-30
This one has me puzzled -- 3 new windows 7 professional x32 workstations with Office 2007 were introduced into a SBS 2003 network. All 3 are running Trend Micro Worry Free Business Security 7.0 client with no software-based firewalls. Randomly, users' Outlook 2007 doesn't download messages into Outlook until hours or sometimes days after the message was downloaded into Exchange.
Message Tracking and the envelope information does not show any delays (i.e. messages were received by exchange on time) -- they just don't show up in Outlook 2007 randomly. Outlook 2007 status is online (connected to Microsoft Exchange). Sometimes a message comes into outlook when the user restarts their PC, other times they have to switch to offline mode and back to online mode and new mail (from days ago) gets downloaded.
I changed exchange mode to non-cache and then back to cache mode. Didn't help. I disabled windows firewall using Group Policy, didn't help.
My suspicion is that this might be related to the antivirus software -- but I don't want to disable the AV software. I need a way to check and see what is causing Outlook to not be able to download "SOME" messages "live". MAPI conversations?
What next steps to take? How can I view the conversation (and understand it) or the traffic that might be blocked at the client side?
This issue does not seem to have affected Windows XP / Office 2003 users, just Windows 7 and Outlook 2007. Any insight or ideas would be greatly appreciated.