I have been reading all over the web that folders are very, very bad to use in SharePoint.
With that said, here's a problem I'm having.
We have a hotline request system that I want to implement using a workflow in SharePoint. It's used by investigators. Here's how the system works:
The requests come in through phone call, via email or mail.
If it's through the phone, it gets recorded into a document so there can be an electronic copy of it and then it's placed in a folder. If the request gets mailed in with associated documents (could be from 3 to 15+ documents), each document that was mailed gets scanned and put in a folder. If it's through email, the email including all attachments gets put in a folder.
When each folder is created with it's associated documents, a unique number is assigned to it so it can be referenced by an investigator working the case. At any time, more documents can be sent and added to the folder.
Well, this brings me back to folders. In my workflow, I want the folders to be created automatically and based on the documents, stored in it's appropriate folder.
Is this possible? If so, could you please point me in the right direction of how to go about doing this. Also, could folders be avoided in this situation? If so , how? Thanks.