Link to home
Start Free TrialLog in
Avatar of datafocus
datafocus

asked on

Moved Mailbox and OWA Problem loggin into the wrong mailbox exchange 2003

We have had a user mailbox become corrupted that would no longer accept mail, The mail queued in the local queue and never got delivered. After much googling the only fix seemed to be export the mail to pst and disconnect the mailbox from the user, then create a new mailbox for that user and import the mail in.

This I was able to do succesfully email is now flowing again and all the mail is available. However as a precaution I reattached the old mailbox to a new user account called "userbackup" so the mail wouldnt be deleted by the server just incase the PST backup wasnt complete etc.

The problem is now if i login to webmail with the origional users credentials it logs him in to the origional corrupt mailbox which is attached to a different users Active Directory Account, and i cant seem to access the new mailbox from webmail.

This is mainly a problem because now his active sync phone cant access the new mailbox and new mail.

Does anyone have any ideas why this might be and how I can get webmail to point to the correct account?

thanks
Avatar of Renato Montenegro Rustici
Renato Montenegro Rustici
Flag of Brazil image

No idea, but I think it would be better to keep the backup in the PST. If the mailbox is corrupt, its not reliable in any way. Just make the export and destroy the mailbox.

Lets wait for another experts and see if there are other points of view.
Avatar of datafocus
datafocus

ASKER

I have tried deleteing the old mailbox again, but it hasnt fixed the link to the new mailbox in OWA.

Is it likely to be something i can change in the registry?
ASKER CERTIFIED SOLUTION
Avatar of Glen Knight
Glen Knight
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
this was partially the answer