Outlook e-mail gone for one user

One user is reporting that intermittent e-mail from different senders over the last couple of months is gone from his Outlook and cannot even see the e-mail with Recover Deleted Items.  The user also has a few e-mails he can see on his BlackBerry but not in Exchange.  The user has a 7 GB mailbox but Outlook is not reporting any errors and no virus reported on his machine.  How are random e-mails missing from this user's Outlook?  Any assistance offered would be greatly appreciated.  
regsampAsked:
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rjwesleyCommented:
I still go on the basis that 2GB+ mailboxes will cause problems, just a suggestion before potentially more messages may get lost, I'd archive to get the OST file down to a manageable size.

Rob
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regsampAuthor Commented:
Agreed.  I wish I had certain users that would adhere to this or they would give us permission to limit the sizes.  
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