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Deployment Status Failed in SEP 11.0.6 on Windows 7

Hello,

I am currently experiencing a problem with deploying Symantec Endpoint Protection 11.0.6 on a brand new Windows 7 Professional PC (32 bit) through the SEP Manager. The manager does find the Unmanaged Computer that I need, but once I select Start Installation, the deployment status is Failed. No error message or anything for that matter appears on the client computer.

In the past I had no problems installing this to the client computers through the SEP Manager using the Find Unmanaged Computers option. (Previous PCs were WinXP Pro)
All firewalls are turned off on the Win7 PC. After researching for a good while online, I still can't seem to figure out what the problem may be.
Does Windows 7 cause compatability issues? I am fairly new to this and still learning.

Thank you so much!
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CADAdmin
Asked:
CADAdmin
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1 Solution
 
uescompCommented:
You can try to make an offline installation file and manually install it on the problem PC.  I have installed it on Windows 7 before using this method with no problems.
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CADAdminAuthor Commented:
Hmm, interesting. How would I make an offline installation file? Would it be any different from all the other computers that are on our network that already have SEP installed on them? All the other WinXP PCs that are on the network did not encounter any problems.
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uescompCommented:
It won't be any different than the PCs you have already set up, it will still be managed by the server.  Log into the Symantec admin console on your AV server.  Click on the admin button on the left side and select install package, then Export client install package.  It should create a single .exe file that you can stick on a shared network drive or a USB flash drive.
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CADAdminAuthor Commented:
Thank you so much for your help. Your solution was very helpful and easy to follow. The headaches can be put to rest now.
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