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Deployment Status Failed in SEP 11.0.6 on Windows 7

Posted on 2010-11-30
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Last Modified: 2013-12-09
Hello,

I am currently experiencing a problem with deploying Symantec Endpoint Protection 11.0.6 on a brand new Windows 7 Professional PC (32 bit) through the SEP Manager. The manager does find the Unmanaged Computer that I need, but once I select Start Installation, the deployment status is Failed. No error message or anything for that matter appears on the client computer.

In the past I had no problems installing this to the client computers through the SEP Manager using the Find Unmanaged Computers option. (Previous PCs were WinXP Pro)
All firewalls are turned off on the Win7 PC. After researching for a good while online, I still can't seem to figure out what the problem may be.
Does Windows 7 cause compatability issues? I am fairly new to this and still learning.

Thank you so much!
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Question by:CADAdmin
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4 Comments
 
LVL 16

Expert Comment

by:uescomp
ID: 34241332
You can try to make an offline installation file and manually install it on the problem PC.  I have installed it on Windows 7 before using this method with no problems.
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Author Comment

by:CADAdmin
ID: 34242052
Hmm, interesting. How would I make an offline installation file? Would it be any different from all the other computers that are on our network that already have SEP installed on them? All the other WinXP PCs that are on the network did not encounter any problems.
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LVL 16

Accepted Solution

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uescomp earned 125 total points
ID: 34243058
It won't be any different than the PCs you have already set up, it will still be managed by the server.  Log into the Symantec admin console on your AV server.  Click on the admin button on the left side and select install package, then Export client install package.  It should create a single .exe file that you can stick on a shared network drive or a USB flash drive.
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Author Comment

by:CADAdmin
ID: 34243588
Thank you so much for your help. Your solution was very helpful and easy to follow. The headaches can be put to rest now.
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