asked on

Exchange AutoDiscover 401 Unauthorized on New SBS 2008 Install

Hi Experts,

I just complete a SBS 2008 install and have noticed that I'm getting some AutoDiscover errors in Exchange 07.

I used a GoDaddy SSL installed through wizard and manually imported the intermediate cert to correct intermediate cert store... pretty standard. The cert was issued to the FQDN remote.domain.com. Again... all standard. Not sure why I'm getting these errors?

Here's what I get back from PowerShell...

[PS] C:\Windows\System32>test-outlookwebservices | FL

Id : 1003
Type : Information
Message : About to test AutoDiscover with the e-mail address administrator@domain.com Id : 1007
Type : Information
Message : Testing server GSERVER.ggg.local with the published name https://remo
te.domain.com/EWS/Exchange.asmx & https://remote.domain.com/EWS/Excha
nge.asmx.

Id : 1019
Type : Information
Message : Found a valid AutoDiscover service connection point. The AutoDiscover
URL on this object is https://remote.domain.com/Autodiscover/Autodis
cover.xml.

Id : 1013
Type : Error
Message : When contacting https://remote.domain.com/Autodiscover/Autodiscover.x
ml received the error The remote server returned an error: (401) Unau
thorized.

Id : 1006
Type : Error
Message : The Autodiscover service could not be contacted.

Is it possible that my new Zyxel firewall is misconfigured? Would there be something I need to set in there? I am getting onto OWA & RWW fine internally and externally and all Outlook clients seem to be connecting fine. What alerted me to the problem was the fact that our Vipre Email Security Spam filtering was not working correctly.... which led me to the AutoDiscover issues.

Thanks for the assist.

Alan Hardisty

Have you run the Fix My Network Wizard and the Connect To The Internet Wizards when you setup SBS?

If not - please run them - if you did - please run them again.

Jdtuck

Have you tried testing from www.testexchangeconnectivity.com?

philodendrin

ASKER

Testing AutoDiscover via testexchangeconnectivity.com failed. So, it looks like I have an issue.

While running the "Setup Your Internet Address Wizard" I get "windows SBS 2008 cannot open ports 25, 80, 443, and 987". But I don't understand why it can't open the ports. I'm getting to all the services on those ports externally and internally (with the exception of AutoDiscover) just fine. So, what am I missing?

Jdtuck

What were the errors from testexchangeconnectivity.com

lastlostlast

Follow Method 2 of http://support.microsoft.com/kb/896861.

It is a known issue and the above KB should help fix the issue.

ASKER CERTIFIED SOLUTION

lastlostlast

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Alan Hardisty

The Wizard is trying to open the ports on your router / firewall and unless it has uPNP enabled on the Router - it will have a hard time - so don't worry about those errors - that is quite normal. I always configure the router / firewall manually anyway - then I know what is going on.

philodendrin

ASKER

Lastlostlast... I'm a little confused by KB896861... where it states to type the "Host Name or Host Names" for the sites that are on the server (method 1), is it looking for the FQDN ie, company.com or is it looking for remote.company.com or what?

philodendrin

ASKER

Okay... thinking through this, it has to be remote.company.com it's looking for... so ignore my last post.

Here's the new results:

[PS] C:\Windows\System32>test-outlookwebservices | FL

Id : 1003
Type : Information
Message : About to test AutoDiscover with the e-mail address administrator@company.com

Id : 1007
Type : Information
Message : Testing server GSERVER.ggg.local with the published name https://remo
te.company.com/EWS/Exchange.asmx & https://remote.company.com/EWS/Excha
nge.asmx.

Id : 1019
Type : Information
Message : Found a valid AutoDiscover service connection point. The AutoDiscover
URL on this object is https://remote.company.com/Autodiscover/Autodis
cover.xml.

Id : 1006
Type : Information
Message : The Autodiscover service was contacted at https://remote.company.com/A
utodiscover/Autodiscover.xml.

Id : 1016
Type : Success
Message : [EXCH]-Successfully contacted the AS service at https://remote.company
.com/EWS/Exchange.asmx. The elapsed time was 573 milliseconds.

Id : 1015
Type : Success
Message : [EXCH]-Successfully contacted the OAB service at https://remote.company
.com/EWS/Exchange.asmx. The elapsed time was 0 milliseconds.

Id : 1014
Type : Success
Message : [EXCH]-Successfully contacted the UM service at https://remote.company
.com/UnifiedMessaging/Service.asmx. The elapsed time was 4 millisecon
ds.

Id : 1016
Type : Success
Message : [EXPR]-Successfully contacted the AS service at https://remote.company
.com/EWS/Exchange.asmx. The elapsed time was 15 milliseconds.

Id : 1015
Type : Success
Message : [EXPR]-Successfully contacted the OAB service at https://remote.company
.com/EWS/Exchange.asmx. The elapsed time was 0 milliseconds.

Id : 1014
Type : Success
Message : [EXPR]-Successfully contacted the UM service at https://remote.company
.com/UnifiedMessaging/Service.asmx. The elapsed time was 4 millisecon
ds.

Id : 1013
Type : Error
Message : When contacting https://remote.company.com/Rpc received the error The
server committed a protocol violation. Section=ResponseStatusLine

Id : 1017
Type : Error
Message : [EXPR]-Error when contacting the RPC/HTTP service at https://remote.
company.com/Rpc. The elapsed time was 433 milliseconds.

Id : 1006
Type : Success
Message : The Autodiscover service was tested successfully.

Id : 1021
Type : Information
Message : The following web services generated errors.
Contacting server in EXPR
Please use the prior output to diagnose and correct the errors.

Not sure what the protocol violation its complaining about could be. Should I be concerned about the RPC delays?

lastlostlast

You need to mention the NETBIOS name of the server. Restart of the server is required.