Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

No desktop after virus

Posted on 2010-11-30
6
Medium Priority
?
702 Views
Last Modified: 2012-05-10
I have a windows xp pro sp3 machine that I just cleaned a virus off of.  The little B@$#!%&$* somehow disabled the desktop.  There is no web tab under customize my desktop and the kelly's corner reg fix didn't do it either even after a reboot.  There are no group policy settings related to the desktop configured either.  Please help!!!
0
Comment
Question by:willmarple
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 49

Expert Comment

by:dbrunton
ID: 34241951
No desktop?  Perhaps a few more words describing this.

And does CTRL-ESC work permitting you access to the menu and the command prompt?

And is Safe Mode working also?
0
 
LVL 30

Accepted Solution

by:
flubbster earned 2000 total points
ID: 34242133
Two things:

Open task manager ctrl-alt-del and select new task
type in explorer.exe

Did your desktop appear?

Next, open regedit and navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

Scroll down through that key and see if explorer.exe is listed. If it is, delete it and reboot. Your desktop should be back.

NOTE: In that reg key, any entries in there are meant to hijack that particular application to stop it from running. You can and should delete every entry in there. You can also run MalwareBytes AntiMalware. It will remove all those entries.
0
 
LVL 20

Expert Comment

by:BuggyCoder
ID: 34242182
add explorer.exe manually from task manager new task, will work
0
Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.

 

Author Comment

by:willmarple
ID: 34242195
No desktop.  Meaning the desktop is blue (wallpaper is missing), icons are gone, wallpaper options in display properties are grayed out, no web tab under customize desktop, show desktop icons in desktop context menu is grayed out and from what I can see all group policies related to these things are not configured.  No desktop means the desktop is unavailable and I can't turn it on by normal methods.  Safe mode works, desktop is normal for other users so the issue is restricted to the user in question.  I  just created her a new account and transferred her user data.  Thanks for the quick response.
0
 

Author Closing Comment

by:willmarple
ID: 34242205
Thanks flubbster, the reg key was exactly what I was looking for.
0
 
LVL 30

Expert Comment

by:flubbster
ID: 34242222
You're welcome. Glad I could help.

take care...
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can you find a fax from a vendor you saved a decade ago in seconds? Have you ever cursed your PC under your breath during an audit because you couldn’t find the requested statement or driver history?  If you answered no to the first question or yes …
If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article (http://rdsrc.us/u3GP7A) first and run the tool TDSSKiller (http://rdsrc.us/GDBBs4) to get rid of the infection. Once done, and if the …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
Suggested Courses

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question