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stkoontzFlag for United States of America asked on

IP Address conflict on HP Laserjet 5000 n

We had a power outage and now our HP Laserjet 5000 n won't print.  The printer is connected to a Windows 2003 server through a hub.  (There is no separate print server)

The status on the printer says 'ready' and I can print a test page from the printer.  The printer icon on the network says 'offline.'

The IP address on the printer is now different than the IP address on the network.

I tried restarting the printer and the server.  I also tried re-setting the printer to the factory default, then turning the printer off and on again.  (The IP address on the printer stayed the same.)

Any help would be greatly appreciated.

Steve
Printers and Scanners

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Last Comment
moon_blue69

8/22/2022 - Mon
grb67

You will need to make the network setting in the printer match what you have installed it to on the server. Often network settings on printers are hidden behind Admin logins and need a password. Check the printer documentation or call the printer support if it is a lease machine.
moon_blue69

Hi

the ip address might got resetted to factory settings to configure it

 Press the MENU button until Information Menu appears on the display. Press the ITEM button until "Print Configuration" appears in the display. Press the SELECT button.

Press the Down Arrow keys on the front panel until the Setup Menu is displayed. Press ENTER. Go to the Utilities menu and select Test Prints.Press ENTER. For the HP Designjet 5000 series, select Service Config. Press ENTER. For the HP Designjet 5500 series, select Network-card Config. Press ENTER.

and configure the right details.

or


 configure a computer in the same ip range of what is shown in your configuration print


open in internet explorer type the ip address shown in the configuration print

now you will see the webpage for the printer where you can configure ip address
hdhondt

You don't say what the old and new addresses are. It could be that the printer was set to DHCP and its lease has expired, so that the DHCP server gave it a new one. You can fix that by either setting a fixed address for the printer in the DHCP server, or by manually giving the printer an address, either from the front panel or from its web page (as detailed by moon_blue69). In that case make sure the address is outside the DHCP range.
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ASKER
stkoontz

Thanks for the quick responses.  Here are the stats.

The printer IP is 10.0.0.4.  The old IP is in the 192.168. range.

The printer is set to Config By:  DHCP

I can't connect to the web interface using the IP Address of any of our printers on the network.  I tried setting up a computer with the same IP range and still couldn't connect to the printer.

I tried using HP Easy Printer Care software and it found the 3 working HP printers, but not the Laserjet 5000.  I went through all the printer control panel menus and didn't find a place to input an IP address.

I like the idea of changing back the IP address on the printer because the computers wouldn't need to be re-configured to print, but I don't know how to do that.

Thanks again,

Steve
ASKER CERTIFIED SOLUTION
moon_blue69

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ASKER
stkoontz

Thanks for the help.  Printer is working now.

Steve
moon_blue69

glad that you got it working
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