We help IT Professionals succeed at work.
Get Started

Outlook and Blackberry contacts

md168
md168 asked
on
490 Views
Last Modified: 2012-05-10
Exchange 2007
Blackberry 4.1.7.20
Outlook 2007
BlackBerry 8530 phone

I have a user that has lost some of his contacts on his phone.  Any contact that he previously added on the phone is gone, though Outlook/Exchange still have the contacts.  If you add a new contact on the phone, it does sync back to Outlook.  The user says it takes a few days for the contact to disappear on the phone again.  All the contacts entered in Outlook are synced to the phone.

I opened a ticket with Blackberry and got no where.

Today, the user exported all his outlook contacts to an Excel file.  Outlook shows 2600 contacts, but the Excel document shows 1800 contacts.  Is this related to the user's missing contacts?
Comment
Watch Question
Systems Administrator
Commented:
This problem has been solved!
Unlock 2 Answers and 3 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE