troubleshooting Question

lost outlook and programs

Avatar of insanegain
insanegain asked on
2 Comments1 Solution162 ViewsLast Modified:
Hi Experts,

I have a client with an hp laptop and he complained about losing his outlook info.  I looked at it and verified that he was starting outlook for the first time.  i re-setup the account by way of our exchange server and everything looks ok there.  I did notice that there are no programs in the start menu and Mircrosoft office is gone from the Programs list.

I also noticed that the folders for outlook, in windows 7 case is c:\users\owner\Appdata  is completely missing.  I enabled the hidden file visibility and the system file accessibility and I still can't locate it which I think is crazy.  Even nuttier is that when we re-created the outlook account the NK2 file was automatically restored as part of that account.

We use a VPN and that was gone too.  When opening IE it was prompting for the first time setup as well.  It's like the machine had a stroke or something.  

I tried a system restore and no different.  Will keep you posted on anything else I notice as I expect LOTS!


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