We help IT Professionals succeed at work.
Get Started

Blackberry Administration Service

Last Modified: 2012-05-10

Navigation of our Blackberry Administration Service (BAS) has become problematic. When searching for multiple user details, deleting or disabling accounts the BAS appears to "hang/freeze" the browser. During this time no else who is logged onto the BAS is able to carry out any tasks. Mouse pointer becomes an egg timer and no action can be carried out.

Restarting the Blackberry Administration Service on the Blackberry Enterprise Server does not change operation of the BAS but restarting the server itself does. Once the server has restarted you can log back on to the BAS and continue administration until it freezes again.

Whether related or not but devices are also not updating policy changes and applications are not being deployed. A search on deployment jobs to see why applications aren't installing also causes the browser to freeze.

At the time of the BAS appearing to stop the following is logged in the Ctrl log:

[30000] (12/03 10:17:15.891):{0xB6C} SyncServer(local) state: Stopped, PID=0
[30000] (12/03 10:17:15.891):{0xB6C} Found unexpectedly terminated SyncServer 'local'
[30000] (12/03 10:17:15.891):{0xB6C} Starting SyncServer 'local'
[30000] (12/03 10:17:15.985):{0xB6C} SyncServer 'local' started
[30000] (12/03 10:17:15.985):{0xB6C} SyncServer(local) state: Starting, PID=11192
[30000] (12/03 10:17:20.041):{0xB6C} SyncServer(local) state: Running, PID=11192

Our environment details are -
Blackberry Enterprise Server version running on Proliant BL460c G1, OS of W2K8 SP2 standard (64bit) with 8GB RAM. Database is on separate SQL 2005 sp3 server within same LAN. Running Exchange 2007 SP2.

Any help on troubleshooting or resolving issue appreciated
Watch Question
This problem has been solved!
Unlock 1 Answer and 9 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE