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Blackberry Administration Service

TechnologyTeam
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Last Modified: 2012-05-10
Hi,

Navigation of our Blackberry Administration Service (BAS) has become problematic. When searching for multiple user details, deleting or disabling accounts the BAS appears to "hang/freeze" the browser. During this time no else who is logged onto the BAS is able to carry out any tasks. Mouse pointer becomes an egg timer and no action can be carried out.

Restarting the Blackberry Administration Service on the Blackberry Enterprise Server does not change operation of the BAS but restarting the server itself does. Once the server has restarted you can log back on to the BAS and continue administration until it freezes again.

Whether related or not but devices are also not updating policy changes and applications are not being deployed. A search on deployment jobs to see why applications aren't installing also causes the browser to freeze.

At the time of the BAS appearing to stop the following is logged in the Ctrl log:

[30000] (12/03 10:17:15.891):{0xB6C} SyncServer(local) state: Stopped, PID=0
[30000] (12/03 10:17:15.891):{0xB6C} Found unexpectedly terminated SyncServer 'local'
[30000] (12/03 10:17:15.891):{0xB6C} Starting SyncServer 'local'
[30000] (12/03 10:17:15.985):{0xB6C} SyncServer 'local' started
[30000] (12/03 10:17:15.985):{0xB6C} SyncServer(local) state: Starting, PID=11192
[30000] (12/03 10:17:20.041):{0xB6C} SyncServer(local) state: Running, PID=11192

Our environment details are -
Blackberry Enterprise Server version 5.0.0.137 running on Proliant BL460c G1, OS of W2K8 SP2 standard (64bit) with 8GB RAM. Database is on separate SQL 2005 sp3 server within same LAN. Running Exchange 2007 SP2.

Any help on troubleshooting or resolving issue appreciated
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