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Alan SilvermanFlag for United States of America asked on

Errors on Seagate Hard Drive

Customer brought me a Dell Inspiron running WinXP that was freezing.  The machine is less than a year old with core 2 duo processor.  I believe I’ve tracked the problem down to a secondary hard drive.  Seagate Barracuda 7200.12 1TB ST3100528AS.  This was the original C drive on the system.  I had originally set it up for the customer as a secondary drive for Acronis backups.

I ran Spinrite.  It’s around 95% complete and I have this data:

                                                       Smart System Monitor

Temp 35C

                          Error Count               Maximum      Error Rate    Minimum
Ecc Corrected   18,235,233                  6,473            9,690            14,422
Seek Errors                2,223                          1                   1                    2

The Smart Monitor didn’t trip.  There were no sectors that Spinrite marked as unrecoverable or recovered.  Just all these errors.  Do you agree that this is probably what caused the system to start freezing?  

I’ve dealt with many hard drive problems.  If the Smart Monitor tripped I’d just trash the drive.  If there were unrecoverable sectors I’d probably do the same. I’m trying to figure out the significance of this data and what action to take.  I'm also wondering if there are any environmental factors that might cause a drive to begin to fail like this. Any suggestions?

Thanks,
Al
StoragePCWindows XPAcronis

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dbrunton

8/22/2022 - Mon
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dbrunton

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ASKER
Alan Silverman

I took out the 1TB for backups and put in a 500GB Western Digital drive and it didn’t freeze. I ran the Seagate DOS utility on the 1TB drive and it showed no errors.  I put the 1TB Seagate back in, ran an Acronis backup, and it’s hanging.  

My current theory is that the backup drive was formatted for Win7, which I believe has a different NTFS formatting from XP, and XP or some application, Acronis being the main suspect, can’t deal with it.  Except that this was the same configuration the customer ran for months without it hanging and is the same configuration that I run on the Dell I’m working on right now. I think I’m going to leave in the 500GB drive and give the computer back to the customer. It’s either that or spend the rest of my life trying to figure out why this is happening.
Opinions?
Thanks,
Al  
dbrunton

>>  My current theory is that the backup drive was formatted for Win7, which I believe has a different NTFS formatting from XP, and XP or some application,

Interesting theory.


>>  I think I’m going to leave in the 500GB drive and give the computer back to the customer.

Yes.

nobus

-did you check the PS as Plantwiz suggested?
-different formatting?  never heard that; but in fact - is it formatted in NTFS or FAT ? if in FAT, it can be trying  to write a big file to it - fat supports max 2 GB files
-did you try on different usb ports, and did you check the energy settings?  maybe it's turned off after some time
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William Peck
nobus

for the PS problem - does it have it's own power source?
you can test if it runs ok if you use a powered usb hub if so : http://www.belkin.com/IWCatProductPage.process?Product_Id=158910
ASKER
Alan Silverman

nobus, about XP versus Win7 NTFS, I was thinking about block size.  This site describes it:    

http://www.zdnet.com/blog/storage/are-you-ready-for-4k-sector-drives/731

Also, many drives formatted for Vista or Win7 will show as BAD by Partition Magic. I've never figured out why, but he drives are good, so I assumed it was something about the Vista Win7 drives that Partition Magic couldn’t handle and that might have been related to block size.  
 
But I don’t think that was this problem.  After all, the drive had worked as a backup drive for months then it suddenly caused XP to hang.  

I looked at the drive using Partition Magic and it said there were some problems with the partition table.  I forget the exact message, but I think it said the partition size was incorrect.  I told Partition Magic to fix it and then the drive that was having the problem was OK.  But since I have no idea what originally caused the corruption, I decided to stick with the new 500GB drive for backups.

Your suggestions got me trying different things and finally one of them worked.  
Thanks for all your help.
Al
dbrunton

Can you run an anti-virus over that drive?

I've noted a couple of threads here where the MBR has been hit by a root sector virus that stops the computer booting.  Could be partition table as well.
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