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Are they able resolve other DNS Internet domains?<br />
And there are 2 different FQDN specified by you<br />
<br />
pdir.bloomberg.net and pdir.bloomberg.com Both of them are inaccessible?<br />
<br />
Maybe his DNS forwarders configuration is wrong?<br />
<br />
Regards,<br />
Krzysztof
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There are indeed two names stated here.<br />
<br />
pdir.bloomberg.com doesn't resolve, pdir.bloomberg.net does resolve (for me). Perhaps he's using the wrong name?
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Yes, you have to check it on that site. Maybe they have no configuration for that DNS zone or their connection (VPN, WAN link) is broken?<br />
<br />
Krzysztof
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Sorry guys, that was meant to be pdir.bloomberg.net<br />
<br />
Yes they can access all other internet based dns 
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Yep,<br />
<br />
So let him check what he uses for DNS servers: ipconfig /all<br />
Let him check if he can reach them: ping<br />
Can he resolve other domains: netstat<br />
<br />
Let him use another DNS server (for example 213.201.128.21) and see if that works. That way you can try to pinpoint the issue.
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Ok, so can't he resolve it or does it resolve to a wrong address?
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OK, so let's try to clear their local DNS cache and try to resolve name again.<br />
<br />
Ask them also to try ping that site by IP address to be sure that there is only DNS resolving problem<br />
<br />
ping 206.156.53.131<br />
<br />
and tell us what was the result<br />
<br />
Krzysztof
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Ok, he can ping his primary dns server<br />
<br />
<br />
he cannot resolve the name. <br />
<br />
he can ping the IP addresss
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So they'll need to have a look at their DNS server. They could try to remove any forwarders so the server will query the DNA root servers directely. Most of the times this should resolve the issues.
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OK, try to configure for tests Conditional Forwarders to pdir.bloomberg.net using IP 206.156.53.131<br />
<br />
Then try to access the domain<br />
<br />
If you need assistance let me know<br />
<br />
Krzysztof
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OK, try to configure for tests Conditional Forwarders to pdir.bloomberg.net using IP 206.156.53.131<br />
<br />
Can you elaborate on this thanks
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This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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<div class="content wysiwyg-content">
HI ,<br />
<br />
<br />
I have a client who cannot resolve one of our sites/servers pdir.bloomberg.com<br />
<br />
<br />
how can I recommend he fix this issue? they have a small IT team, the local tech does not know much on dns, any help appreciated
</div>
</div>


HI ,


I have a client who cannot resolve one of our sites/servers pdir.bloomberg.com


how can I recommend he fix this issue? they have a small IT team, the local tech does not know much on dns, any help appreciated

customer Cannot resolve pdir.bloomberg.net

The Domain Name System (DNS) is a hierarchical, globally distributed system responsible for associating the name of a computer, service or other resource into an IP address for connecting to the Internet or a private network. Most prominently, it translates domain names to the numerical IP addresses needed for the purpose of computer services and devices worldwide.

Active Directory (AD) is a Microsoft brand for identity-related capabilities. In the on-premises world, Windows Server AD provides a set of identity capabilities and services, and is hugely popular (88% of Fortune 1000 and 95% of enterprises use AD). This topic includes all things Active Directory including DNS, Group Policy, DFS, troubleshooting, ADFS, and all other topics under the Microsoft AD and identity umbrella.

Active Directory

Windows Server 2008 and Windows Server 2008 R2, based on the Microsoft Vista codebase, is the last 32-bit server operating system released by Microsoft. It has a number of versions, including including Foundation, Standard, Enterprise, Datacenter, Web, HPC Server, Itanium and Storage; new features included server core installation and Hyper-V.