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cledwyn1985

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Every 20 mins: Automation error The server process could not be started because the configured identity is incorrect. Check the username and password

Hi,

I have quite an unusual problem. Although the error seems typical, i'm having A LOT of trouble tracking down the culprit.

I have a website using ASP, a couple of DLLS which go into a COM Library application (that might not be the best description).

I am on IIS7.5 / Windows 2008 R2. It seems that on one page, my one COM object is spitting out the following error:

Automation error The server process could not be started because the configured identity is incorrect. Check the username and password

I think this COM object may be trying to call something else. I'm not sure.

I'm trying to work out WHERE this error is coming from. What is the server process being called and which identity is failing?

The unusual thing is it happens after about 20 minutes of inactivity on the web server OR after a reboot. It takes a couple of minutes to recover and start working.

There is nothing in any of the event logs to signal a security failure or any other issue. I have tried replacing IUSR with a local admin as well as running the application pool as a local admin, and it still happens.

I can't work out what is failing. Can anyone suggest how I could find out what is failing or which identity it refers to?

Feel free to ask for more detail.
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Waseems
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cledwyn1985

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Hi,

Funnily enough the issue didn't seem to happen after loading ProcessMon - or it had possibly resolved by the time i'd loaded it and added filters.

Luckily I found out where the issue was happening, and set the Identity of the server process in question to a user with a static password.

ProcessMon was a perfectly good suggestion though and a useful tool for the future.

Thanks