troubleshooting Question

Unable to synchronise folders using outlook 2010 for gmail IMAP acounts

Avatar of docwold
docwold asked on
OutlookAnti-Virus AppsAnti-Spyware
10 Comments1 Solution5331 ViewsLast Modified:
I have a new Dell XPS laptop running windows 2007 with latest Kaspersky internet security software
Almost all the time I am unable to synchronise my outlook folders with the 3 gmail accounts I use. Although on the test settings I can log into the server and send a test message, when I press send and receive I get this error
Task 'Synchronizing subscribed folders for Prof Googlemail.' reported error (0x800CCC0F) : 'Outlook cannot synchronize subscribed folders for Prof Googlemail. Error: This IMAP command cannot be sent to the server before the connection was terminated. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

I have tried switching protection off in Kaspersky to no effect. I have checked and rechecked the server settings to no avail.

Any other ideas?

Many thanks

Doc wold

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 10 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 10 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros