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wlasnerFlag for United States of America

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accessing a file attachment from a remote oulook data file

I have several oulook clients sharing one specific OL inbox (created a OL client for all faxserver faxes to go to - like auniversal mailbox).  Five clients are sharing this mailbox which shows up in their "mail folders" via me adding from the tools, account, e-mial advanced tab.
It has been working for all for months with no issues.
Now, since yesterday, one user cannot open, save as or copy attachments.  They are all in as "owners" for the inbox and subfolders.  As far as we know - nothing has changed for this client.
any help on this - thanks
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so, I did forget to mention that this is a Citrix environment - However, your suggestion lead me to realize that maybe to clear the issue I could just delete the users profiles on the two Citrix boxes.  This seems to have worked.

thanks for the inspriation.