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JeffBeallFlag for United States of America

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exchange 2003

I have an old exchange 2003 server and a new exchange 2003 server. on the old server i was in the exchange services group, which I thought would allow me to view other mailboxes, and do things like turn on the " out-of-office", but i couldn't send emails. this was nice if someone left and we needed to see if there was an email we need or if people forgot to turn on the out-of-office. i moved eveyone to the new server, and now someone needs their out-of-office turned on, but even though i am in the exchange services group on the new server, i can't get in their mailbox. i used to just add a profile then choose their profile and turn out-of-office on. am i missing something here?
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James
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Are the permissions configured on the new Exchange Server?
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I'm not sure what you mean, It's a new install of exchange 2003, and I mentioned I'm in the exchange services group. Other than that, I would image the permissions are the standard permission of a typical exchange 2003 setup. I'm sending and receiving emails without a problem.
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James
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the new server has been rebooted since i was added to the exchange services group
Just try manually restarting the services and let me know how you get on.
ok, i re-started the system attendant which also made the Exchange MTA , Blackberry synchronization, BB policy, BB dispatcher, and Information Store, restart, the IIS service made the www publishing, SMTP, exchange routing, and HTTP SSL services restart. i tried again and it still doesn't work. on the old server, i would just create a profile in my outlook, and choose that profile with the person's name and i could get into their mailbox. on the new server, i can create the profile but when i choose it, it askes for a name and password.
Run dcdiag and netdiag and see if there are any reported errors.
both passed without errors. for dcdiag, i had to run

C:\Program Files\Support Tools>dcdiag /s:tekfiles

because my exchange server isn't a domain controller.
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