jughead8
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explorer.exe application error 0x00000000 the memory could not be read
i have windows xp with sp3 and i recently got a virus and used pctools spyware doctor to remove it. the virus was successfully removed and i used tuneup utilities and ccleaner to clean the computer up. now the problem is when i right click on a file (not a folder) to attempt to copy and paste etc i am getting the explorer.exe application error 0x00000000 the memory could not be read and everything clears from the desktop when i close the error box. most of the time it all comes back in a few seconds. if it doesnt i have to use task manager to open explorer.exe again
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ASKER
i checked on another xp pro machine and explorer.exe does not exist on either of these registry keys either but that system works fine. are we sure explorer.exe is supposed to be under those registry keys?
Its not suppsed to be under the Image File Execution key, that loads another file in it's place usually. The other one is not critical. It can be there or not. It allows a full registered path via the RUN dialogue, so you dont have to type full paths... Sometimes also a place for hijacks....
Did you verify the File Size/ Date Modified of Explorer.exe
ASKER
can i copy explorer.exe from another working computer to the one thats not?
If it is the same version/service pack, yes, usually....
ASKER
yes it is
ASKER
i have used spybot and malwarebytes with the pctools and all malware and viruses have been removed. it was initially avg free that attempted to repair the virus and i think it was avg that messed everything up as it has so many times before. i can try copying explorer.exe from another computer with the same os and sp3. i will use my xp pro cd and press R for repair and hope that i can access my usb stick to copy explorer.exe to the windows folder
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i think there is different ways to fix this problem each with its own difficulty...but in my situation i chose my own solution.
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