Trouble with Word 2010 and Outlook and mail-merge

[Win7/64] When I try to mail merge in Word 2010 and use Outlook Contacts, Word crashes most of the time. It crashes with letter, emails, labels, envelopes and directory. Here's one of the examples of problem details I get:

 Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      WINWORD.EXE
  Application Version:      14.0.5123.5000
  Application Timestamp:      4c646b38
  Fault Module Name:      mspst32.dll
  Fault Module Version:      14.0.4760.1000
  Fault Module Timestamp:      4ba8fe02
  Exception Code:      c0000005
  Exception Offset:      0003b8f9
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      1033

The fault module seems to change with the different choices. The above was for letter. Here's the problem details for labels:

Problem signature:
  Problem Event Name:      BEX
  Application Name:      WINWORD.EXE
  Application Version:      14.0.5123.5000
  Application Timestamp:      4c646b38
  Fault Module Name:      pstprx32.dll_unloaded
  Fault Module Version:      0.0.0.0
  Fault Module Timestamp:      4ba8418c
  Exception Offset:      6a8f3b7d
  Exception Code:      c0000005
  Exception Data:      00000008
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      1033
  Additional Information 1:      0f31
  Additional Information 2:      0f3137665bbf0bb676c8a16f3fa76e52
  Additional Information 3:      7c3e
  Additional Information 4:      7c3ea659b116d24387e5121c57db3d9a

A different fault module.

Most of the experts consulted suggested running Word in safe mode as a test. It crashed twice, once in labels with

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      WINWORD.EXE
  Application Version:      14.0.5123.5000
  Application Timestamp:      4c646b38
  Fault Module Name:      mspst32.dll
  Fault Module Version:      14.0.4760.1000
  Fault Module Timestamp:      4ba8fe02
  Exception Code:      c0000005
  Exception Offset:      0003b8f9
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      1033

And once in "directory" with the problem details:

Problem signature:
  Problem Event Name:      BEX
  Application Name:      WINWORD.EXE
  Application Version:      14.0.5123.5000
  Application Timestamp:      4c646b38
  Fault Module Name:      mspst32.dll_unloaded
  Fault Module Version:      0.0.0.0
  Fault Module Timestamp:      4ba8fe02
  Exception Offset:      6cbb3b7d
  Exception Code:      c0000005
  Exception Data:      00000008
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      1033
  Additional Information 1:      0f31
  Additional Information 2:      0f3137665bbf0bb676c8a16f3fa76e52
  Additional Information 3:      0c4f
  Additional Information 4:      0c4f8ae8616872e1740c7e140621c0c8

Since is crashes in SAFE MODE as well as regular mode, I'm assuming it's not an add-in that causing the problem. I also ran Outlook in safe, tried to mailmerge in Word and word still crashed. I ran both programs in safe mode and Word still crashed repeatedly in mailmerge with the same problem details above.

Anyone help with this problem, please.

Thanks.


normanmlAsked:
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D_NevCommented:
I'm sure you have tried this, but does a clean installation of Office correct the issue?

Also, while i'm not sure that this will help, can you try re-creating the profile and testing.

Lastly, if you're the patient type, Microsoft is currently working on Office 2010 SP1, which may address this and several other issues.
normanmlAuthor Commented:
All good suggestions. Tried a repair instead of a complete reinstall and it turned up no corrupted files. Created a new profile in Outlook and mail merge still hung periodically. From you post, it sounds as if this is a "known" issue -- as in a bug. Have you read of such?
D_NevCommented:
I cant say for certain if it's a known bug or not, but with a service pack around the corner and alot of people complaining about a similar issue, I can only guess that it's going to get fixed. This assumes that it's not caused by something else.

Another suggestion would be to look into the PST file itself. Is there any indication that the PST file may be corrupt. Also, what is the size of the PST?

Have you tried creating an entirely new account and testing with a brand new PST file?
 
Of course, the easiest way to get around this is to simply go back to Word and Outlook 2007.
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normanmlAuthor Commented:
Thanks. D Nev. Trying to fix another problem -- Blackberry Desktop manager was syncing with Outlook 2010 -- I deleted my profile and recreated it. Then I ran scanpst.exe on the main pst file. It stripped out all my contacts, but I found a backup pst and export the contacts from that. For reasons I can not explain, I now have two pst files -- one is Users\Me\Outlook -- Outlook.pst -- and another in Users\appdata\local\microsoft\Outlook called NYU - NYU pst. Using CP->Mail I see that my Outlook.pst is my default file. When I highlight NYU - NYU.pst it won't let me make it the default file. All of which brings us back to the original problem -- even with a rebuilt pst and a new profile, mail merge still won't work. After I pick my form - labels in this case -- I get a dialog box that says "choose profile" and the NYU profile appears in the box. I press okay,  and I get two contacts folders to choose from. But no matter which one I highlight I now get a new error message: Error has occurred. The Microsoft Access database engine could not find the object" -- note that last double quotation mark was part of the error message. So now Word thinks I'm looking for an Access database when I'm look for Outlook's pst. I have no idea what's going on here. What would you suggest. I know that pst is not corrupt because I rebuilt it within the last 48 hours.
D_NevCommented:
I'd hate to take it to this extreme, but it sounds like you've got bigger issues than just a PST file.

My next step, since you've already tried all the things above, would be to backup and format the system. I know it's a pain, but you've gone through everything I would have done.

Maybe one last thing. Could you try exporting your PST file and trying this on another machine? This would allow us to narrow down the issue to the PST file or the computer itself.
normanmlAuthor Commented:
All right D-Nev. It was indeed the pst file. Basically, I recreated a new profile, imported-exported contacts from a .pst I'd created in an Aconis backup weeks ago then ran scanpst.exe on the new file to make sure there were no errors. Then I tried to mailmerge all the categories -- letters, labels etc. I never got the "Access" error again. However, occasionally, only occasionally, when I went to select Outlook Contacts as recipients, I get the the Dialog that the program had to quit and a problem signature list the following. I noticed from before yet another Fault Module Name. But here's the good news. All I had to do was close the program down and try to mailmerge again and it worked fine. I noticed that Word crashed the first time I tried it with Outlook open, then worked fine after that. And I noticed that Word crashed again with Outlook closed, but, again, mailmerge worked fine after that. So it's working, most of the time, with an occasional crash. As you suggest, it might be a bug that MS will fix with the first SP1. Any thoughts? (Below is one of the problem signatures from the two times it crashed out of say ten that I tried to run it.

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      WINWORD.EXE
  Application Version:      14.0.5123.5000
  Application Timestamp:      4c646b38
  Fault Module Name:      OUTLMIME.DLL
  Fault Module Version:      14.0.4760.1000
  Fault Module Timestamp:      4ba84149
  Exception Code:      c0000005
  Exception Offset:      0006b896
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      1033

Additional information about the problem:
  LCID:      1033
  skulcid:      1033
D_NevCommented:
No insight there. It's yet another DLL module that has crashed Word. This is of course a Outlook DLL file, so I guess we can continue to blame Outlook.

I see that you imported your contact from another PST file. What if you just created a new profile (new PST) and created 2 contacts and tried it that way, without importing all the other contacts.

That would tell us if the problem was related to the PST or just an Outlook/Word issue.
normanmlAuthor Commented:
Okay. But...my Outlook.pst is at \users\ME\outlook\outlook.pst. If I create a new profile, will it create a new pst? And will it automatically call it outlook.pst and overwrite my existing pst, or will it create it in a new location. (Since I'm IMAP, I actually have two pst files. The second has all the server folders in it and is located at \users\me\appdata\local\Microsoft\Outlook.
D_NevCommented:
To be safe, just backup the original PST. If you create another username on the computer, you can create a new profile and it will be saved under the other username.

Either of these will be good. :)
normanmlAuthor Commented:
D-Nev, sorry for the small questions: You don't mean create another "User Account" in Win7; you mean CP->Mail (32)->show profiles-ADD, correct?
normanmlAuthor Commented:
D-Nev, I'm adding four images here: "Capture" shows my Outlook screen under mail. You'll note that my personal mailboxes are listed under "Outlook." Capture 2 shows my IMAP folders listed under "NYU." Capture 3 shows you the choice I get when I try to mail-merge. "NYU" is the only choice Word gives me and when I click okay and the program tries to find the contacts folders, it crashes.  This all happens with Outlook closed. When I open Outlook and select Outlook contacts for recipients, I get the box in Capture4. Look at the location: "Outlook" Maybe some of this helps.
Capture.JPG
Capture2.JPG
Capture3.JPG
Capture4.JPG
D_NevCommented:
No, i mean another user account in Win7. This will make sure that your current Outlook PST file isnt changed. A new user account will allow you to start fresh with a variety of settings, including a brand new PST. Once you've got that, you can create a few contacts and see what you get. Just dont import any of the existing settings or setup the IMAP. I want to see what happens with just a few contacts that are added fresh. Just create a bunch of fake ones and see what happens
normanmlAuthor Commented:
So I create a new WIN7 user. All I have is an admin account under my name now without password. I assume when I reboot, the computer will ask me to pick the user account I want to work in. Then do I just start Outlook and it will automatically create a new pst under \users\NewUserAccountName\etc. I don't want to create a new Outlook profile, right, since I'm not setting up the email just testing the contacts. Sorry for the step-by-step questions.
normanmlAuthor Commented:
I did a repair install on Office and checked the integrity of the .pst with Scanpst. I can mailmerge from Word ONLY when Outlook is open, but when its not and I pick "select from Outlook contacts," Word crashes. I've been avoiding an uninstall/reinstall. Does this new information lead to any new conclusions? Thanks.
D_NevCommented:
I've often had programs (Quickbooks), that had to have Outlook open to merge information between the 2 programs. If Outlook was closed, Quickbooks would hang. You may have taken this as far as it can go, but dont let me stop someone else from jumping in.

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normanmlAuthor Commented:
Tough problem to troubleshoot. Did a good job, even though we did not come to a resolution.
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