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miwacom

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SBS 2003 Exchange outgoing mail work incoming mail stays in local delivery

We have a SBS 2003 SP2 Server with Exchange SP2 installed.
This is what works: outgoing email and owa from the network en from outside.

Incomming mail is arriving in to the local delivery que but stays there.
Mobile iphone's can connect but no sync is starting.

We have tried many things but no succes.
Anybody got a solution?

Avatar of Alan Hardisty
Alan Hardisty
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The usual solution for mail arriving but staying in the local delivery queue is to repair, defragment and then integrity check the database using eseutil & isinteg:

eseutil /p (to repair)
eseutil /d (to defragment)
isinteg -s servername -fix -test alltests (to integrity check - run at least twice)

You will need to dismount the store to run these commands, so people will lose access to the database when you run these tools.  Plus, you will need 110% free disk space (of the store) to run the defragmentation.

Run isinteg at least twice until you see 0 errors and 0 fixes in the last line.

For information:

http://www.msexchange.org/tutorials/Exchange-ISINTEG-ESEUTIL.html
Avatar of miwacom
miwacom

ASKER

Ok. The /p i allready did. The /d is now in progress on 70%.
No problems - sounds like you have a small database, which is good.
Avatar of miwacom

ASKER

Finish. The mail is delivered now. But connection with a mobile device still gives an error.
Well - that's where my article comes in handy ; )

https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

Please check your IIS settings, run the test on the test site and report back any errors you have or post the test site report (hiding your domain name / IP Address).

Alan
Avatar of miwacom

ASKER

I checked everything and changed what was neccesery.
Now the problem of mail stuck into the local delivery is back.
Have you got Anti-Virus software installed and if you have, have you configured it to NOT scan the Exchange folders?

If you haven't then this could be causing all your problems.
Avatar of miwacom

ASKER

I allready deinstalled symantec antivirus.
Okay - that's fair enough.

Are ALL messages to ALL people getting stuck, or just a few consistent people?
Also - what Service Pack is Exchange 2003 at?
Avatar of miwacom

ASKER

SP2 is installed.
The event i find in the app log is: 1194 MSExchangeIS. Accept clients on interface MAPIRPC failed with error 0x4b1.  
Ah - is your mailstore mounted?
Are all your Microsoft Exchange Services started?
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ASKER

These are started:

Information Store
Management
Routing Engine
System Attendant
Okay - are you able to restart the server please?
Avatar of miwacom

ASKER

I did a restart the event 1194 is gone now.
But messages still stuck in local delivery.
The only events in the event viewer are: W32time event 29 ans Sharepoint Server event 1000 (unable to connect to the database).
Did you answer this question:

Are ALL messages to ALL people getting stuck, or just a few consistent people?

If not - please check and advise.

If no mail-flow at all - that's not good.

A re-install of SP2 might be called for, but first, please download and run the SBS 2003 Best Practises Analyzer and see if that highlights any issues:

http://www.microsoft.com/downloads/en/details.aspx?familyid=3874527A-DE19-49BB-800F-352F3B6F2922&displaylang=en
Avatar of miwacom

ASKER

No it is not to all users. I have tested 4. en 2 of them get stuck in the local delivery que.
Okay - if it is not all - I would be running eseutil /p, eseutil /d and isinteg again.

How big is the mailstore?
Avatar of miwacom

ASKER

I just did that again. The mailstore is : Priv1.edb = 8GB and the priv1.stm 5GB
Avatar of miwacom

ASKER

I have just checked all users. only 2 of the 18 users have the problem.
If you send an email to one of these two problem contacts from an external account, does that get delivered?

Just wondering if it is old mail that got stuck, or new mail too.
ASKER CERTIFIED SOLUTION
Avatar of Alan Hardisty
Alan Hardisty
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