We help IT Professionals succeed at work.
Get Started

DSL connection won't allow pinging or connecting to randomly changing URLs

dgrrr asked
Last Modified: 2012-05-10
Two different new windows 7 toshiba laptops are connected to the same att DSL 2wire homeportal router, one wirelessly, the other both wired and wirelessly. Both computers have the same problem. They can go to some webpages but not others. It doesn't matter if I use IE8 or firefox.

I re-set the router and re-input the PPPoe username & pw. But we're back to the same situation. I reset internet explorer, but no difference.

Pinging is very inconsistent.  At one point I could ping www.google.com, but not mail.google.com. Then 30 mins later, the reverse was true!  When I arrived she could ping att.my.yahoo.com, but now she cant.  When she CAN go to www.google.com, she can do a search and get the results page

See the attached text files to show ping tests, and dsl connection info.

Note that in the first ping file (ping 1.txt), I pinged www.yahoo.com over and over, and sometimes it went thru, and others not. The ones that went through went thru:
"any-fp.wa1.b.yahoo.com" []
the ones that didn't went thru:
"any-fp.wa1.b.yahoo.com" []
So the different IP may be the problem.

here's what her internet speed tests said:
kilobit/sec       (kilobyte/sec)
Download speed:       6,052.35       (756.54)       100%
Upload speed:       600.21       (75.02)       100%
Latency:       400       milliseconds
Download Speed: 5139 kbps (642.4 KB/sec transfer rate)
Upload Speed: 644 kbps (80.5 KB/sec transfer rate)
Watch Question
Web site maintenance and design
This problem has been solved!
Unlock 2 Answers and 7 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE