0x80070643 error when I try to install the Movie Maker/Photo Gallery bundle

1. I receive the 0x80070643 error when I try to install the Movie Maker/Photo Gallery bundle from Windows Live Essentials 2011. Sometimes the 0x80070643 error has been attributed to Photo Gallery. Other times it has been attributed to Movie Maker. Writer installs with no problem. I formerly used Live Mail but uninstalled it quite awhile ago, and haven't tried to install the other Live Essentials.

2. All of the registry values appear to be correct, and the automatic fixer didn't help. I ran and
received a clean report from System File Checker.

3. Windows firewall and Microsoft Security Essentials were turned off during the failed
installation.

4. I'm using Win7 with a fairly new and capable 64-bit Sony Vaio.

5. The following error message is from the Event Viewer Administration Log:

    * Product: Windows Live Photo Gallery -- Error 1402. Could not open key:

HKEY_LOCAL_MACHINE32\Software\Classes\.3gp2\shellex\{E357FCCD-A995-4576-B01F-

234630154E96}.  System error 5.  Verify that you have sufficient access to that key, or contact

your support personnel.

6. After uninstalling Writer, which was the only installed WL program, I tried the XP installation.
It also failed but provided more error messages than the Win7 failures. I took screen shots of the messages and posted them here.

7. Here's the Event Viewer log:

Log Name:      Application
Source:        MsiInstaller
Date:          12/21/2010 2:15:00 PM
Event ID:      11402
Task Category: None
Level:         Error
Keywords:      Classic
User:          VAIO\Sam
Computer:      VAIO
Description:
Product: Windows Live Photo Gallery -- Error 1402. Could not open key:

HKEY_LOCAL_MACHINE32\Software\Classes\.3gp2\shellex\{E357FCCD-A995-4576-B01F-
234630154E96}.  System error 5.  Verify that you have sufficient access to that key, or contact
your support personnel.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11402</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-21T19:15:00.000000000Z" />
    <EventRecordID>36724</EventRecordID>
    <Channel>Application</Channel>
    <Computer>VAIO</Computer>
    <Security UserID="S-1-5-21-3989928871-1274578809-2021263574-1001" />
  </System>
  <EventData>
    <Data>Product: Windows Live Photo Gallery -- Error 1402. Could not open key:

HKEY_LOCAL_MACHINE32\Software\Classes\.3gp2\shellex\{E357FCCD-A995-4576-B01F-

234630154E96}.  System error 5.  Verify that you have sufficient access to that key, or contact

your support personnel.</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
   

<Binary>7B33333336463636372D393034392D344434362D393842362D3443373433454542433

542317D</Binary>
  </EventData>
</Event>

8. Please let me know if additional information is needed.

Many thanks for your advice on how to solve my problem.
LyncourtAsked:
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Paul SauvéRetiredCommented:
sounds like a problem with the account in which you are trying to install the software is not recognized as an ADMINISTRATOR account.

PaulS

LyncourtAuthor Commented:
Thanks for the thought, paulsauve. When I attempt an install I right-click on the wlsetup-web.exe icon and then click "Run as administrator." Is that enough to get myself recognized as Administrator?
Paul SauvéRetiredCommented:

Only if the account you are loggged into has administrator privileges, otherwise, not.

I'm defined as admon on ny account, but it's not the ADMIN acccount. I'm on Vista home premium.

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LyncourtAuthor Commented:
There is only one account on my Win7 sys -- me as administrator.

Is there anyway to tell if I'm truly logged on as Admin but am not being recognized? If that's the problem, can you suggest a fix?
Johndo58Commented:
Hi Lyncourt,

According to Micro$oft, this is a windows updater error, and only a generic error code at that so really not a lot of use.  

Found this whilst looking around and it looks pretty positive, and very informative, I kind of feel if read and executed then this should do the trick.

http://support.microsoft.com/kb/958052

Hope it is of help, Good luck.

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LyncourtAuthor Commented:
I tried this solution previously without success, but perhaps I didn't complete it correctly. Thanks for the tip. I'll go back and try again as it does sound just right.

One way or the other, I'll post the outcome later today.

Many thanks, Johndo58.
Jeff PerkinsOwnerCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
LyncourtAuthor Commented:
Good idea, Please do.
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