0x80070643 error when I try to install the Movie Maker/Photo Gallery bundle
1. I receive the 0x80070643 error when I try to install the Movie Maker/Photo Gallery bundle from Windows Live Essentials 2011. Sometimes the 0x80070643 error has been attributed to Photo Gallery. Other times it has been attributed to Movie Maker. Writer installs with no problem. I formerly used Live Mail but uninstalled it quite awhile ago, and haven't tried to install the other Live Essentials.
2. All of the registry values appear to be correct, and the automatic fixer didn't help. I ran and
received a clean report from System File Checker.
3. Windows firewall and Microsoft Security Essentials were turned off during the failed
installation.
4. I'm using Win7 with a fairly new and capable 64-bit Sony Vaio.
5. The following error message is from the Event Viewer Administration Log:
* Product: Windows Live Photo Gallery -- Error 1402. Could not open key:
HKEY_LOCAL_MACHINE32\Softw
234630154E96}. System error 5. Verify that you have sufficient access to that key, or contact
your support personnel.
6. After uninstalling Writer, which was the only installed WL program, I tried the XP installation.
It also failed but provided more error messages than the Win7 failures. I took screen shots of the messages and posted them here.
7. Here's the Event Viewer log:
Log Name: Application
Source: MsiInstaller
Date: 12/21/2010 2:15:00 PM
Event ID: 11402
Task Category: None
Level: Error
Keywords: Classic
User: VAIO\Sam
Computer: VAIO
Description:
Product: Windows Live Photo Gallery -- Error 1402. Could not open key:
HKEY_LOCAL_MACHINE32\Softw
234630154E96}. System error 5. Verify that you have sufficient access to that key, or contact
your support personnel.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11402</Even
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2010-12-21T19:
<EventRecordID>36724</Even
<Channel>Application</Chan
<Computer>VAIO</Computer>
<Security UserID="S-1-5-21-398992887
</System>
<EventData>
<Data>Product: Windows Live Photo Gallery -- Error 1402. Could not open key:
HKEY_LOCAL_MACHINE32\Softw
234630154E96}. System error 5. Verify that you have sufficient access to that key, or contact
your support personnel.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B3333333646363637
542317D</Binary>
</EventData>
</Event>
8. Please let me know if additional information is needed.
Many thanks for your advice on how to solve my problem.
2. All of the registry values appear to be correct, and the automatic fixer didn't help. I ran and
received a clean report from System File Checker.
3. Windows firewall and Microsoft Security Essentials were turned off during the failed
installation.
4. I'm using Win7 with a fairly new and capable 64-bit Sony Vaio.
5. The following error message is from the Event Viewer Administration Log:
* Product: Windows Live Photo Gallery -- Error 1402. Could not open key:
HKEY_LOCAL_MACHINE32\Softw
234630154E96}. System error 5. Verify that you have sufficient access to that key, or contact
your support personnel.
6. After uninstalling Writer, which was the only installed WL program, I tried the XP installation.
It also failed but provided more error messages than the Win7 failures. I took screen shots of the messages and posted them here.
7. Here's the Event Viewer log:
Log Name: Application
Source: MsiInstaller
Date: 12/21/2010 2:15:00 PM
Event ID: 11402
Task Category: None
Level: Error
Keywords: Classic
User: VAIO\Sam
Computer: VAIO
Description:
Product: Windows Live Photo Gallery -- Error 1402. Could not open key:
HKEY_LOCAL_MACHINE32\Softw
234630154E96}. System error 5. Verify that you have sufficient access to that key, or contact
your support personnel.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11402</Even
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2010-12-21T19:
<EventRecordID>36724</Even
<Channel>Application</Chan
<Computer>VAIO</Computer>
<Security UserID="S-1-5-21-398992887
</System>
<EventData>
<Data>Product: Windows Live Photo Gallery -- Error 1402. Could not open key:
HKEY_LOCAL_MACHINE32\Softw
234630154E96}. System error 5. Verify that you have sufficient access to that key, or contact
your support personnel.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B3333333646363637
542317D</Binary>
</EventData>
</Event>
8. Please let me know if additional information is needed.
Many thanks for your advice on how to solve my problem.
ASKER
Thanks for the thought, paulsauve. When I attempt an install I right-click on the wlsetup-web.exe icon and then click "Run as administrator." Is that enough to get myself recognized as Administrator?
Only if the account you are loggged into has administrator privileges, otherwise, not.
I'm defined as admon on ny account, but it's not the ADMIN acccount. I'm on Vista home premium.
ASKER
There is only one account on my Win7 sys -- me as administrator.
Is there anyway to tell if I'm truly logged on as Admin but am not being recognized? If that's the problem, can you suggest a fix?
Is there anyway to tell if I'm truly logged on as Admin but am not being recognized? If that's the problem, can you suggest a fix?
ASKER CERTIFIED SOLUTION
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ASKER
I tried this solution previously without success, but perhaps I didn't complete it correctly. Thanks for the tip. I'll go back and try again as it does sound just right.
One way or the other, I'll post the outcome later today.
Many thanks, Johndo58.
One way or the other, I'll post the outcome later today.
Many thanks, Johndo58.
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ASKER
Good idea, Please do.
PaulS