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Eagle4m

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Uninstalling Outlook 2007 update 2412171

Following up on this discussion:
https://www.experts-exchange.com/questions/26689186/Outlook-2007-Sluggish-Unresponsive.html

Update 2412171 made Outlook 2007 sluggish and unreponsive.  The update is shown here in my Add/Remove Programs list:
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When I click Remove, I get this error message:
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I need to uninstall this update for Outlook to function again.
Q: Is there a workaround this uninstall error message i.e. can I uninstall the update 2412171 another way?  Thanks.
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Dhiraj Mutha
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Hello,

To resolve this issue, use the Microsoft Windows Installer CleanUp Utility to remove the stand-alone programs. To do this, follow these steps.

Regards

Vikrant
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Eagle4m

ASKER

Revo Uninstaller doesn't list the update (2412171) so it can't uninstall it.

Absolute Uninstaller lists the update but fails to uninstall it (the same Windows Installer error message pops up).

Like Revo, the Cleanup Utility doesn't list the update 2412171 either, so it can't uninstall it.

Why don't Revo or CU list the update, as it is listed in the Add/Remove Programs when 'Show updates' is checked?
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ASKER

The forum discusses the same problem but no solution was reached.  Representative comments:
I have the similar problem and I have used the Windows installer Cleanup utility to no avail.
I cannot change the program (using the Add/Remove feature) as I get the same error message "The installation source for this product is unavailable. Verify that the source exists and you can access it."
I have not tried to remove the program as I hope to avoid having to set it up again, but if I must (and if it works) I will do so.


Later on:
I reinstalled Office 2003 Proofing Tools, downloaded some updates and SP2 for the Proofing Tools. AND THE PROBLEM WAS BACK AGAIN! It would be nice, if somebody of Microsoft could provide us normal users with a solution, that does not require a lot of technical knowledge.

I have a 2007 upgrade CD (Outlook 2003 to 2007) so I can't uninstall Outllook 2007 and reinstall to get rid of the Update 2412171.  It's ridiculous that I'd have to do that anyway to delete an Update that Microsoft sent out in early December that has caused this problem.
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ASKER

Have I stumped Experts Exchange?  Hope not ...

Has Microsoft issued this rogue update 2412171 to Outlook 2007 to deliberately render Outlook unusable and force an upgrade to 2010?
Msft says they're aware of the problem and they're working on it, but still ...

Help anyone?
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Eagle4m

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This was the first time EE did not solve my tech problem.  You were batting 1.000