Link to home
Start Free TrialLog in
Avatar of K A
K AFlag for United States of America

asked on

Exchange not sending "acknowledgement"?

Exchange 2003.  I continue to receive the same emails from a few senders.  I do not think the emails are spam.  I receive the duplicates in both Outlook and OWA.  They do not come all together... rather, I receive the duplicates about 30 minutes apart.  It is as if our Exchange server is not sending a message back to the sender's mail server saying "I got it, so you don't have to send it anymore."  Important:  This happens to other users too.

Any thoughts?
Avatar of bsidfw
bsidfw
Flag of United States of America image

Please elaborate, what does "This happens to other users too." mean?   Does that mean that you consistently get repeat messages from multiple different domains?
Avatar of K A

ASKER

Thanks for your reply... no, I mean other users on this domain... other mailboxes...  Other Outlook users are getting repeated messages too.  That indicates to me that is is (probably) not a virus on my computer, or an incorrect setting in my Outlook, or anything specifically with my mailbox...
Avatar of K A

ASKER

oh, sorry... the messages are FROM different domains... HP, Southern Living...
I would suspect that there might be some corruption in the Exchange Information Store.  ARe you the mail admin or an end user?
Avatar of K A

ASKER

admin
How long has it been since you restarted the Information Store?
Avatar of K A

ASKER

Restarted the whole Exchange Server about Wednesday of last week, but I've planned to do it again during lunch today.... which means about now...  Will do again, and report back to you.
ASKER CERTIFIED SOLUTION
Avatar of K A
K A
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of K A

ASKER

We were able to solve this problem ourselves through our own research.