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New email opening full screen automatically?

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Last Modified: 2012-05-10
Received this email from a user today:

"When I am working in a program like Sirsi or OCLC, and I receive a new email message, Outlook boots me out of the program I am in and opens up the new email message.  Is there a way to turn this off?  I checked in a couple of manuals and didn't find anything."

When she says "boots me out", she just means that Outlook expands itself and the new email is previewed.  Any ideas?
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