Excel crashes ittermittently on importing data
We are using Excel 2007 on Citrix PS 4.5 and OS W2K3 x64 Enterprise. Our users are experiencing unexpected Excel crashes after importing data from different other programs. I allready installed SP2 and the SP2 memory leak hotfix, but it seems to crash all of the time. All Add-Ins are allready disabled, but still the program crashes.
Here are some Event ID entries:
EventID: 1000
Type: Error
Source: Microsoft Office 12
Category: None
Description:
Faulting application excel.exe, version 12.0.6520.5000, stamp 4ad8472d, faulting module excel.exe, version 12.0.6520.5000, stamp 4ad8472d, debug? 0, fault address 0x001a2533.
Faulting application excel.exe, version 12.0.6520.5000, stamp 4ad8472d, faulting module excel.exe, version 12.0.6520.5000, stamp 4ad8472d, debug? 0, fault address 0x00316440.
Try googling didnt help me a single step futher, hope you guys could help me out.
Here are some Event ID entries:
EventID: 1000
Type: Error
Source: Microsoft Office 12
Category: None
Description:
Faulting application excel.exe, version 12.0.6520.5000, stamp 4ad8472d, faulting module excel.exe, version 12.0.6520.5000, stamp 4ad8472d, debug? 0, fault address 0x001a2533.
Faulting application excel.exe, version 12.0.6520.5000, stamp 4ad8472d, faulting module excel.exe, version 12.0.6520.5000, stamp 4ad8472d, debug? 0, fault address 0x00316440.
Try googling didnt help me a single step futher, hope you guys could help me out.
ASKER
Just tested it with disabling Clipboard policy, but the system still crashes. I must say, that this user who has having big problems (like several users do), is a high user, with copying lots of data from worksheets to another.
Have you tried to isolate the issue ? I would carry out the following:
Get the user to use Excel from the Citrix server desktop, i.e. rule out any Citrix client issues etc.
Use process monitor from Microsoft to monitor the I/O etc while the user repeats the tasks
Use perfmon to monitor the I/O, Memory etc of Excel
Check the event viewer for any more clues.
If you cannot let the user onto the server directly, you could still use Process monitor why the user operates
remotely.
Get the user to use Excel from the Citrix server desktop, i.e. rule out any Citrix client issues etc.
Use process monitor from Microsoft to monitor the I/O etc while the user repeats the tasks
Use perfmon to monitor the I/O, Memory etc of Excel
Check the event viewer for any more clues.
If you cannot let the user onto the server directly, you could still use Process monitor why the user operates
remotely.
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ASKER
Problem is resolved. Powerfuse has the option to show open workbooks as an seperate instance at the taskbar. When disabling this feature, the problems stopped. The manufacturer is finding a way to fix this issue, since their module is causing the problem. Working on the windows shell never caused a crash.
I was skeptical on replying to this as I have never worked with Citrix but on Googling I found one thread where the OP was advised to use the Policy under Presentation Server Console to disable Clipboard Mapping... Could that be the issue while importing?
Sid