QuickBooks I received 2 payments and needed to return one of them

I received 2 payments from a company (trx# 26146,26211) and deposited both (trx# 26244, 26156) and they have been reconciled.  I need to return the amount so I created a credit memo (trx#28219) then paid the memo with check 45522 (trx# 28220)  

All this seemed to be good, but TRX # 26146 still shows a balance in the Customer center in Quick Books, this is where I need the help, I must have posted something wrong, but it does not seem so.

Thank you  10-1228-DOUBLE-OVERPAYMENT-POSTE.txt
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The Credit memo is EXTRA - not necessary, the credit already existed
when the customer paid a 2nd time

Next time, open write checks >  select customer name > enter refund amt >
post to account = accounts receivable > Under customer:job column enter
customer name again.

That will create the debit to A/R and the 2nd payment gets applied to that
Check -and your balance in A/R will now be zero.

To correct

1. delete the credit memo
2. Open receive payments
    click on the check in the lower part of the window
    click on the discount &  Credits button and then click Done & OK

Linda Saltz

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mdlpAuthor Commented:
Too easy when you know what you are doing!

Perefct direct anwser, Thank you so much
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