User not seeing colored text on a blackberry curve 8330

I have a user that carries a blackberry 8330 curve.  It's connected to BES.  He receives emails on a regular basis that, when sent, had colored text.  When he reads it on the blackberry device, the text is always black.  Other users who carry the same device and receive the same email - see the text in the color that was initially used in the message's original formatting.

Any ideas on where a setting would be on the handheld that would display text in black, regardless of original formatting?
gfcnetworkAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rob KnightConsultantCommented:
Hi,

Looks like he doesn't have Rich Text emails enabled?

Regards,


RobMobility.
gfcnetworkAuthor Commented:
on the device your saying?  where is this setting?  we've looked all over for a setting like this and can't find it.
Shekhar2coolCommented:
Exploring SharePoint 2016

Explore SharePoint 2016, the web-based, collaborative platform that integrates with Microsoft Office to provide intranets, secure document management, and collaboration so you can develop your online and offline capabilities.

xandrexCommented:
what the user wants is "HTML email" enabled on his device. there are three requirements for that :

1

the BES server has activated "HTML email" --> see IT team for that

2

the device has an OS 5.0 or OS 6.0 and the option is activated (home screen >> messages >> menu >> options >> email settings >> enable HTML email >> Yes)

3

the sender sends an email with colored text (either HTML or RTF)
gfcnetworkAuthor Commented:
For reference, I am with the IT team and we have other users that receive colored text just fine.  That tells me it's not a BES issue.

I will check on the OS level.
gfcnetworkAuthor Commented:
we wiped the phone and that solved the problem.  then performed enterprise activation and the problem remained fixed.  The solution was to wipe the phone and start fresh.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
gfcnetworkAuthor Commented:
The solutions from the expects indicated the problem was with BES.  The problem was with the phone itself.  No other devices connected to bes were having any problems.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Smartphones

From novice to tech pro — start learning today.