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Process: Adobe Illustrator [221] Crashes during save

Long story summary;
1.  MacBook Pro 10.6.5 Illustrator CS4
2.  Kernel crash during save: see paste error below
3.  Opened ticket with Adobe - basic stuff - clear preferences, cache
4.  Still happening
5.  Got entire new MacBook Pro computer 10.6.5 upgraded to CS5 Illustrator
6.  Similar crash during save.  See report below.

Notes;
1.  Happens with a newly created file or one created prior
2.  Bought and downloaded new fonts to replace - incase corrupt fonts
3.  Saving to local disk
4.  Happens always randomly can't replicate with any consistency

Any thoughts on what else to look at.  Why am I getting similar issues with two entirely different systems?

Thank you for any input.

Process:         Adobe Illustrator [221]
Path:            /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:      com.adobe.illustrator
Version:         399 (15.0.0)
Code Type:       X86 (Native)
Parent Process:  launchd [131]

Date/Time:       2010-12-27 15:34:45.688 -0600
OS Version:      Mac OS X 10.6.5 (10H574)
Report Version:  6

Interval Since Last Report:          546140 sec
Crashes Since Last Report:           4
Per-App Interval Since Last Report:  268680 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      B873171C-4FF3-4ECA-A232-0C2511154F8C

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

Thread 1:  Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib             	0x90283982 kevent + 10
1   libSystem.B.dylib             	0x9028409c _dispatch_mgr_invoke + 215
2   libSystem.B.dylib             	0x90283559 _dispatch_queue_invoke + 163
3   libSystem.B.dylib             	0x902832fe _dispatch_worker_thread2 + 240
4   libSystem.B.dylib             	0x90282d81 _pthread_wqthread + 390
5   libSystem.B.dylib             	0x90282bc6 start_wqthread + 30

Thread 2:
0   libSystem.B.dylib             	0x9025d142 semaphore_wait_signal_trap + 10
1   libSystem.B.dylib             	0x9028acfc _pthread_cond_wait + 1089
2   libSystem.B.dylib             	0x902d346f pthread_cond_wait + 48
3   com.adobe.amt.services        	0x0458d126 AMTConditionLock::LockWhenCondition(int) + 46
4   com.adobe.amt.services        	0x04585db0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
5   com.adobe.amt.services        	0x0458d18c AMTThread::Worker(void*) + 24
6   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
7   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 3:
0   libSystem.B.dylib             	0x9028b0a6 __semwait_signal + 10
1   libSystem.B.dylib             	0x9028ad62 _pthread_cond_wait + 1191
2   libSystem.B.dylib             	0x9028c9f8 pthread_cond_wait$UNIX2003 + 73
3   ...ple.CoreServices.CarbonCore	0x90ef251e TSWaitOnCondition + 126
4   ...ple.CoreServices.CarbonCore	0x90eddea5 TSWaitOnConditionTimedRelative + 202
5   ...ple.CoreServices.CarbonCore	0x90ed9873 MPWaitOnQueue + 250
6   AdobeACE                      	0x015526f1 0x1518000 + 239345
7   AdobeACE                      	0x015520ed 0x1518000 + 237805
8   ...ple.CoreServices.CarbonCore	0x90ebd85a PrivateMPEntryPoint + 68
9   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
10  libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 4:
0   libSystem.B.dylib             	0x9025d142 semaphore_wait_signal_trap + 10
1   libSystem.B.dylib             	0x9028acfc _pthread_cond_wait + 1089
2   libSystem.B.dylib             	0x902d346f pthread_cond_wait + 48
3   AdobeAGM                      	0x0198b8f5 AGMInitialize + 3243373
4   AdobeAGM                      	0x0198c545 AGMInitialize + 3246525
5   AdobeAGM                      	0x01992138 AGMInitialize + 3270064
6   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
7   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 5:
0   libSystem.B.dylib             	0x9025d142 semaphore_wait_signal_trap + 10
1   libSystem.B.dylib             	0x9028acfc _pthread_cond_wait + 1089
2   libSystem.B.dylib             	0x902d346f pthread_cond_wait + 48
3   com.adobe.adobeswfl           	0x26da2d5f APXGetHostAPI + 2567887
4   com.adobe.adobeswfl           	0x26b441ef APXGetHostAPI + 82783
5   com.adobe.adobeswfl           	0x26da2e4c APXGetHostAPI + 2568124
6   com.adobe.adobeswfl           	0x26da2eb7 APXGetHostAPI + 2568231
7   com.adobe.adobeswfl           	0x26da2f9b APXGetHostAPI + 2568459
8   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
9   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 6:
0   libSystem.B.dylib             	0x9025d142 semaphore_wait_signal_trap + 10
1   libSystem.B.dylib             	0x9028acfc _pthread_cond_wait + 1089
2   libSystem.B.dylib             	0x902d346f pthread_cond_wait + 48
3   com.adobe.adobeswfl           	0x26da2d5f APXGetHostAPI + 2567887
4   com.adobe.adobeswfl           	0x26b441ef APXGetHostAPI + 82783
5   com.adobe.adobeswfl           	0x26da2e4c APXGetHostAPI + 2568124
6   com.adobe.adobeswfl           	0x26da2eb7 APXGetHostAPI + 2568231
7   com.adobe.adobeswfl           	0x26da2f9b APXGetHostAPI + 2568459
8   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
9   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 7:
0   libSystem.B.dylib             	0x9025d15a semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib             	0x9028ace5 _pthread_cond_wait + 1066
2   libSystem.B.dylib             	0x902b9ac8 pthread_cond_timedwait_relative_np + 47
3   com.adobe.adobeswfl           	0x26da2d27 APXGetHostAPI + 2567831
4   com.adobe.adobeswfl           	0x26f1806b APXGetHostAPI + 4096475
5   com.adobe.adobeswfl           	0x26da2e4c APXGetHostAPI + 2568124
6   com.adobe.adobeswfl           	0x26da2eb7 APXGetHostAPI + 2568231
7   com.adobe.adobeswfl           	0x26da2f9b APXGetHostAPI + 2568459
8   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
9   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 8:
0   libSystem.B.dylib             	0x9028b0a6 __semwait_signal + 10
1   libSystem.B.dylib             	0x902b6ee5 nanosleep$UNIX2003 + 188
2   ...r.plugins.Scripting Support	0x1e1ef83b PluginMain + 447467
3   ...r.plugins.Scripting Support	0x1e1d1a13 PluginMain + 325059
4   ...r.plugins.Scripting Support	0x1e1ef948 PluginMain + 447736
5   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
6   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 9:
0   libSystem.B.dylib             	0x9029a5fe recvfrom$UNIX2003 + 10
1   libSystem.B.dylib             	0x902ba3c7 recv$UNIX2003 + 54
2   ServiceManager-Launcher.dylib 	0x1c8996cf Invoke + 54887
3   ServiceManager-Launcher.dylib 	0x1c89876e Invoke + 50950
4   ServiceManager-Launcher.dylib 	0x1c89761f Invoke + 46519
5   ServiceManager-Launcher.dylib 	0x1c897671 Invoke + 46601
6   ServiceManager-Launcher.dylib 	0x1c8976fb Invoke + 46739
7   ServiceManager-Launcher.dylib 	0x1c891afe Invoke + 23190
8   ServiceManager-Launcher.dylib 	0x1c891ce7 Invoke + 23679
9   ServiceManager-Launcher.dylib 	0x1c8928c7 Invoke + 26719
10  ServiceManager-Launcher.dylib 	0x1c8929c5 Invoke + 26973
11  ServiceManager-Launcher.dylib 	0x1c895db0 Invoke + 40264
12  ServiceManager-Launcher.dylib 	0x1c896059 Invoke + 40945
13  ServiceManager-Launcher.dylib 	0x1c896687 Invoke + 42527
14  ServiceManager-Launcher.dylib 	0x1c896884 Invoke + 43036
15  ServiceManager-Launcher.dylib 	0x1c888826 Login + 1654
16  ServiceManager-Launcher.dylib 	0x1c889c71 Login + 6849
17  ServiceManager-Launcher.dylib 	0x1c896df3 Invoke + 44427
18  ServiceManager-Launcher.dylib 	0x1c899341 Invoke + 53977
19  libSystem.B.dylib             	0x9028a85d _pthread_start + 345
20  libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 10:
0   libSystem.B.dylib             	0x9025d15a semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib             	0x9028ace5 _pthread_cond_wait + 1066
2   libSystem.B.dylib             	0x902b9ac8 pthread_cond_timedwait_relative_np + 47
3   com.adobe.adobeswfl           	0x26da2d27 APXGetHostAPI + 2567831
4   com.adobe.adobeswfl           	0x26f1806b APXGetHostAPI + 4096475
5   com.adobe.adobeswfl           	0x26da2e4c APXGetHostAPI + 2568124
6   com.adobe.adobeswfl           	0x26da2eb7 APXGetHostAPI + 2568231
7   com.adobe.adobeswfl           	0x26da2f9b APXGetHostAPI + 2568459
8   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
9   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 11:
0   libSystem.B.dylib             	0x9025d15a semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib             	0x9028ace5 _pthread_cond_wait + 1066
2   libSystem.B.dylib             	0x902b9ac8 pthread_cond_timedwait_relative_np + 47
3   com.adobe.adobeswfl           	0x26da2d27 APXGetHostAPI + 2567831
4   com.adobe.adobeswfl           	0x26dbd6de APXGetHostAPI + 2676814
5   com.adobe.adobeswfl           	0x26da2e4c APXGetHostAPI + 2568124
6   com.adobe.adobeswfl           	0x26da2eb7 APXGetHostAPI + 2568231
7   com.adobe.adobeswfl           	0x26da2f9b APXGetHostAPI + 2568459
8   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
9   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 12:  com.apple.CFSocket.private
0   libSystem.B.dylib             	0x9027c0c6 select$DARWIN_EXTSN + 10
1   com.apple.CoreFoundation      	0x9418fc83 __CFSocketManager + 1091
2   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
3   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 13:
0   libSystem.B.dylib             	0x9025d136 semaphore_wait_trap + 10
1   com.adobe.illustrator         	0x00655f0a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3253602
2   com.adobe.illustrator         	0x00656aef AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3256647
3   com.adobe.illustrator         	0x00656cbf AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3257111
4   ...ple.CoreServices.CarbonCore	0x90ebd85a PrivateMPEntryPoint + 68
5   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
6   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 14:
0   libSystem.B.dylib             	0x9025d136 semaphore_wait_trap + 10
1   com.adobe.illustrator         	0x00655f0a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3253602
2   com.adobe.illustrator         	0x00656aef AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3256647
3   com.adobe.illustrator         	0x00656cbf AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3257111
4   ...ple.CoreServices.CarbonCore	0x90ebd85a PrivateMPEntryPoint + 68
5   libSystem.B.dylib             	0x9028a85d _pthread_start + 345
6   libSystem.B.dylib             	0x9028a6e2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0xa094cdb0  ebx: 0x00000000  ecx: 0xa094cdb0  edx: 0x1fd9ee78
  edi: 0x00000000  esi: 0x00000000  ebp: 0x00000000  esp: 0xbfffe840
   ss: 0x0000001f  efl: 0x00010246  eip: 0x00000000   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
  cr2: 0x00000000

Binary Images:
    0x1000 -   0xff7ff6 +com.adobe.illustrator 399 (15.0.0) <E4A81060-96D8-01B9-093D-04CBB8C0459B> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
 0x12d9000 -  0x13a6fe7 +AdobeAXEDOMCore ??? (???) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
 0x1415000 -  0x1425fff  com.apple.carbonframeworktemplate 1.0 (1.0) <5E8425F4-3852-F874-5091-CA17727F863C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
 0x142a000 -  0x1445ff9 +AdobePDFSettings ??? (???) /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
 0x145f000 -  0x14a3fff +com.adobe.illustrator.aiport AIPort version 1.0 (1.0) <D16914DF-84AF-46F5-DBE7-4E69FDF57C2B> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
 0x1506000 -  0x1506fff +SPBasic ??? (???) <9025F209-C255-BA15-EE86-BCF54706917D> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
 0x150a000 -  0x1510ffb +com.adobe.coretech.adobesplashkit AdobeSplashKit version 1.0 (1.0) <5B4C881B-6885-96F2-BD05-BE9C44A7546C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
 0x1518000 -  0x162cfff +AdobeACE ??? (???) <DD291A17-ECF4-FE20-5837-AC1F5BC76940> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
 0x164f000 -  0x1b75fff +AdobeAGM ??? (???) <BD6EEC99-2691-BD5F-5888-2436562E5227> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
 0x1cb6000 -  0x1cf2fff +AdobeARE ??? (???) <EFF04636-11C5-BFF0-6DC4-0E4909802EEA> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
 0x1cfb000 -  0x1d21ff6 +AdobeAXE8SharedExpat ??? (???) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
 0x1d32000 -  0x1d4dfff +AdobeBIB ??? (???) <6E3DC6A9-066C-B736-6465-7F91D18860FB> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
 0x1d57000 -  0x1d78ff7 +AdobeBIBUtils ??? (???) <0405CA59-8136-7A32-CCDE-D5289F02B4EC> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
 0x1d84000 -  0x2076ff7 +AdobeCoolType ??? (???) <AEC9EB8F-2122-1708-3207-2A8BE3308FFA> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
 0x20fe000 -  0x2196fff +com.adobe.AdobeExtendScript ExtendScript 4.1.23 (4.1.23.7573) <F68E96A7-E657-7275-09DF-4C412554CD4A> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
 0x21f5000 -  0x22d8fef +AdobePDFPort ??? (???) <A3B34989-24B0-04AF-D9BC-2B2718803809> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
 0x230d000 -  0x2941feb +AdobePDFL ??? (???) <1A619F3E-A9D4-A99C-791E-92B564F64609> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
 0x2a6d000 -  0x2afaff7 +com.adobe.AdobeScCore ScCore 4.1.23 (4.1.23.7573) <6A15402A-09B2-B1F8-5ECC-D7871EC054C3> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
 0x2b3f000 -  0x2bdffef +AdobeSVGExport ??? (???) <9B8AE7D4-C7C8-B594-9E31-BEDC07A98A56> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
 0x2c09000 -  0x2ea7ff2 +AdobeSVGRE ??? (???) <95F2CE86-4B2D-C3DE-A783-8E0A0B24F74C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
 0x2f80000 -  0x2fd8ff7 +AdobeXMP ??? (???) <73329999-C364-2451-6574-4D0277057D19> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
 0x2fe7000 -  0x3073fef +AdobeXMPFiles ??? (???) <A72BD678-CAD0-0C2A-0989-11E87B154AB5> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
 0x30aa000 -  0x3177ff3 +libicui18n.dylib.36.0 36.0.0 (compatibility 36.0.0) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicui18n.dylib.36.0
 0x31da000 -  0x32b4fef +libicuuc.dylib.36.0 36.0.0 (compatibility 36.0.0) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
 0x32f4000 -  0x3ca4fff +libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
 0x3ca7000 -  0x407fff7 +AdobeMPS ??? (???) <272DAEDE-FC7E-B412-7C97-CF47FF6BF242> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
 0x41ae000 -  0x4214ffb +com.adobe.amtlib amtlib 3.0.0.64 (3.0.0.64) <DD471011-9120-1BC2-F1B5-D6FF09D0859F> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
 0x4244000 -  0x42d5ff7 +libicucnv.dylib.36.0 36.0.0 (compatibility 36.0.0) <581475CC-C039-1B42-49BA-71811D8B4E15> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0
 0x42f4000 -  0x44daff7 +com.adobe.linguistic.LinguisticManager 5.0.0 (11696) <AF804353-8B13-7180-F2C8-832361EB2D5A> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
 0x4568000 -  0x45cffea +com.adobe.amt.services AMTServices 3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) (3.0.0.64) <EE468E2C-A6BD-E2EE-7ABE-69168B143B44> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
 0x460e000 -  0x468bfff +AdobeOwlCanvas ??? (???) <6718BCAA-AAF5-07C2-B2F5-D7CD3BF5B924> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
 0x46a7000 -  0x47dffe7 +WRServices ??? (???) <87183F9D-17F4-6BDC-66A9-8FD34F320118> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
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0x98474000 - 0x984ccfe7  com.apple.datadetectorscore 2.0 (80.7) <A40AA74A-9D13-2A6C-5440-B50905923251> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x984cd000 - 0x984dfff7  com.apple.MultitouchSupport.framework 207.10 (207.10) <E1A6F663-570B-CE54-0F8A-BBCCDECE3B42> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x984e0000 - 0x985e2fef  com.apple.MeshKitIO 1.1 (49.2) <34322CDD-E67E-318A-F03A-A3DD05201046> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitIO.framework/Versions/A/MeshKitIO
0x985e3000 - 0x986b4fe3  ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <8FDB4C40-D453-DA53-2A66-9A53998AB23C> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x986b5000 - 0x986b5ff7  com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x987b3000 - 0x987cbff7  com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x98866000 - 0x988e0fff  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <F7C9B01D-45AD-948B-2D26-9736524C1A33> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x988e1000 - 0x98abcff3  libType1Scaler.dylib ??? (???) <A7AB841A-3F40-E0B8-ADDD-44014C7287C9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x98abd000 - 0x98b6dff3  com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x98b6e000 - 0x98ba9feb  libFontRegistry.dylib ??? (???) <4FB144ED-8AF9-27CF-B315-DCE5575D5231> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x98baa000 - 0x98be7ff7  com.apple.SystemConfiguration 1.10.5 (1.10.2) <362DF639-6E5F-9371-9B99-81C581A8EE41> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x98be8000 - 0x98c19ff7  libGLImage.dylib ??? (???) <78F59EAB-BBD4-7366-CA84-970547501978> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x98c8f000 - 0x98d2aff7  com.apple.ApplicationServices.ATS 4.4 (???) <ECB16606-4DF8-4AFB-C91D-F7947C26040F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x98da3000 - 0x98de9ff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x98dea000 - 0x98f16ffb  com.apple.MediaToolbox 0.484.20 (484.20) <D67788A2-B772-C5DB-B12B-173B2F8EE40B> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x98f17000 - 0x99142ff3  com.apple.QuartzComposer 4.2 ({156.28}) <08AF01DC-110D-9443-3916-699DBDED0149> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
0x99143000 - 0x992c5fe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <35DB7644-0780-D2AB-F6A9-45F28D2D434A> /usr/lib/libicucore.A.dylib
0x993d6000 - 0x99414ff7  com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x99415000 - 0x998ceffb  com.apple.VideoToolbox 0.484.20 (484.20) <E7B9F015-2569-43D7-5268-375ED937ECA5> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x998cf000 - 0x99930fe7  com.apple.CoreText 3.5.0 (???) <BB50C045-25F5-65B8-B1DB-8CDAEF45EB46> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x9998b000 - 0x999cfff3  com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x999d0000 - 0x99a21ff7  com.apple.HIServices 1.8.1 (???) <51BDD848-32A5-2425-BE07-BD037A89630A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba900000 - 0xba916ff7  libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <B339B85B-1B6D-81D8-1281-7B8C8A517329> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7  libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <EF3E3210-927F-DB9F-4CD4-4039A2AE2F84> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib

Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.42f4
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MJA2500BH FFS G1, 465.76 GB
Serial ATA Device: HL-DT-ST DVDRW  GS21N, 720 MB
USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24400000
USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8217, 0x06110000
USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc526, 0x04100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000

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Avatar of David Brugge
David Brugge
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The first thing that I suggest that you do is have Adobe reopen your ticket is it is closed. Sign in to your Adobe account. Beside your name in the upper right hand corner where is says "Welcome..." is a pull down menu which will take you to My Account.

In your My Account, under Support in the main window, there should be a "View Support Information" link. Open it and find your ticket addressing this issue.

Open the ticket. Unless the time has expired, there should be a link at the top that will let you reopen the ticket. If not, copy the ticket number into a new ticket explaining that the issue is still not resolved.

I must warn you that it is a good idea to monitor the status of your ticket each day. Low level Service Reps at Adobe have been know to close out open tickets without explanation just to clear their plate.

If you go this route and don't get satisfaction, let me know. I will have to dig for it, but at one time I had the address for a customer service ombudsman that looks into CS ticket issues where Adobe drops the ball on finding a solution.

Best of luck to you.
BTW, I have had the best results on complex issues when I open a ticket on-line instead of using the phone or chat feature.

The Adobe CSRs are pressed to answer a certain number of questions an a given amount of time, and when the are pressed for a solution they tend to give bad advice.

It seems that when they get an electronic ticket that stumps them, they pass it to someone else. This someone else is often the person that you needed to deal with in the first place.
Have you had any luck getting this resolved?
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Avatar of alatham23
alatham23
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c
answered myself