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Rob Sanders

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iPhone 4 Exchange Email - I can only see email recipients but not the body of the emails

It is an iPhone 4 for one of my users. Previously it was working without an issue and the user just brought this to my attention earlier today. I can't help but feel there is some setting that they may have changed that is causing this. When looking at the list of emails, you can see the preview of the first few lines of the email but when you go into the an email, all you can see is a list of the different email recipients and the body of the email is blank. (Essentially everything about the email is there except for the body of the email). Does anyone have any suggestions?
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5g6tdcv4
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This happened to me after jailbreaking the phone. The mail app did not work correctly until I either restored a backup of the phones firmware, or updated to the latest release of the iPhone software.
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Rob Sanders

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Ok, we didn't Jail break the phone. Any other ideas?
If I remember correctly a simple reboot of the phone temporarily fixed the issue. Make sure they are running the latest version of the firmware. Last ditch, remove the exchange profile on the iphone and then set it back up. Let it pull the messages back down from the server
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kloux
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Hard resetting the phone resolved the problem. Thanks for the suggestions.