vpn down

no pic.  what's the hardware establishing the vpn?  is the internet still functioning at both ends?

Not sure what hardware is establishing it.  I'm pretty new at this.  I know that our ISP provides us with a VPN so people in other states can hook up to us.  But he said he has nothing to do with the internal.  The internet is still working fine.  

i guess i don't understand what internal means.  to me, a VPN is established externally to give you internal access on your private network.  what does internal give you?  have you power cycled all the hardware that would establish the VPN?

I'm not sure about the internal VPN as well.  Here is why we needed it.  We had a switch go bad and someone brought in another switch and did not configure it.  They just plugged it in so it grabbed an ip address.  Everyone that was plugged into that switch could not get to shared printers and folders.  We then had them connect with the internal VPN and everything was fine.  Someone is coming back to program the switch so we are back to normal.  

so, programming the switch will remove the need for the internal vpn?  if that is true, then i think you are good to go...at least until they complete the switch programming.

Still doesn't give me a reason that the internal vpn does not work.  On that pic I sent where it says internal there used to be an ip address in there and now there is nothing.  

i understand.  when establishing a vpn, you have to connect to a vpn device.  when you connect, you get an IP address.  my guess is the vpn device needs to be restarted or someone has gone in and disabled this function with the vpn device.

that's the best explanation i can give.  another expert on EE might be able to shed more light than i have been able to.