hdservicess
asked on
Problem - Print spooler
Hello,
I am facing issues with my printer, on another network. I'll explain situation;
We have a terminal server in the datacenter connected with draytek router
Our office has also a draytek router and some client pc's and printers.
We connect from the office to the terminal server to do our work.
We made up a VPN connection between our Office and the datacenter with Drayteks
That always works. but I configured the printer on the office, with the terminal server.
At night we shut off complete power in the office, so also printer goes down.
Whenever we start up in the morning printing doesn't work. from the terminal server.
When I print locally in the machine in the office (to the network printer) all works.
When I ping from Terminal Server in datacenter, works.
But printing doesn't work.
When I restart Print spooler, it works again!
So my guess is, when printer is shut off (at night cause of power down) then the spooler gets a time-out (only to that printer, cause others are working fine!) cause he cannot connect to printer for a long time. And when I restart spooler, I give a push.
Is there something like a time out, where I can say, for print spooler, check every hour if printer comes online?
Long story, but I hope there is something like that, I cannot find anything on google!
Regards,
HD Services
I am facing issues with my printer, on another network. I'll explain situation;
We have a terminal server in the datacenter connected with draytek router
Our office has also a draytek router and some client pc's and printers.
We connect from the office to the terminal server to do our work.
We made up a VPN connection between our Office and the datacenter with Drayteks
That always works. but I configured the printer on the office, with the terminal server.
At night we shut off complete power in the office, so also printer goes down.
Whenever we start up in the morning printing doesn't work. from the terminal server.
When I print locally in the machine in the office (to the network printer) all works.
When I ping from Terminal Server in datacenter, works.
But printing doesn't work.
When I restart Print spooler, it works again!
So my guess is, when printer is shut off (at night cause of power down) then the spooler gets a time-out (only to that printer, cause others are working fine!) cause he cannot connect to printer for a long time. And when I restart spooler, I give a push.
Is there something like a time out, where I can say, for print spooler, check every hour if printer comes online?
Long story, but I hope there is something like that, I cannot find anything on google!
Regards,
HD Services
tx_it_guy
This is a round about way of fixing it, but you could create a cmd or batch file that runs at startup, that will restart the print spooler.
ASKER
Thanks for your respons.
but the thing is, we start up router/printer on different times. so i cannot schedule anything.
Sure I can make batch, but would be nice to find out why this is.
but the thing is, we start up router/printer on different times. so i cannot schedule anything.
Sure I can make batch, but would be nice to find out why this is.
I gotcha, let me research it a little. What version of Terminal Server are you running, and what type\model of printer is it? Also, the server that is sharing out the printer, it is shutdown at night too, correct? Is it a virtual server or physical?
ASKER
Terminal Server 2008, 32 bit.
Type/Model printer probably nothing to do with it, cause at first we had Samsung CLX-3160, now we are using Lexmark X544, both same issues. so it's not printer problem.
The printer is not shared, cause there is a VPN, it's just printing on TCP/IP based to a printer on the lan from the terminal server.
I'm also pretty sure VPN isn't the problem. It must be something with Terminal Server Print Spooler cannot connect printer for hours, "we do a timeout and check in xxx hours again if printer is up". or something. and when restarting spooler, you are forcing this.
Terminal server is Virtual and is not shut off, only the office side.
Thanks for investigating with me.
Type/Model printer probably nothing to do with it, cause at first we had Samsung CLX-3160, now we are using Lexmark X544, both same issues. so it's not printer problem.
The printer is not shared, cause there is a VPN, it's just printing on TCP/IP based to a printer on the lan from the terminal server.
I'm also pretty sure VPN isn't the problem. It must be something with Terminal Server Print Spooler cannot connect printer for hours, "we do a timeout and check in xxx hours again if printer is up". or something. and when restarting spooler, you are forcing this.
Terminal server is Virtual and is not shut off, only the office side.
Thanks for investigating with me.
Have you tried switching bidirectional support off on the printer port setting tab?
ASKER
It's already shut off, I checked it. So that isn't it!
A work round would be to modify the print spooler service to automatically restart. By default it is set to only restart after the 1st and 2nd failure. I would also get it to restart on subsequent failures.
ASKER
But the print spooler isnt stopped.it's active but it's not sending prints.
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ASKER
OK. if thats my only solution thanks.
I hoped someone knew about something like a timeout or something.
Thanks for help all.
I hoped someone knew about something like a timeout or something.
Thanks for help all.
ASKER
its not the solution i wanted to hear, but it's something