how to troubleshoot when user sending a mail from the shared mailbox it is going to personal account sent items

When the user send an e-mail from the shared mailbox its going to his own personal account sent items rather than shared mailbox sent items

I tired to change in registry settiings but not worked

 using Outlook 2007
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mansoornazarAsked:
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klouxCommented:
Are you using a PST?  

Under Tool > Email Accounts open the account in question and take a look at the location of the data files.  Make sure the location of the data files points to the correct location.  
Kirti_SinghCommented:
This default behaviour of the mails which you sent from the Users account, it should be sent from your account
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mansoornazarAuthor Commented:
I tried by using the registry keys but its not working
pijiCommented:
Did you restart the machine after changes?
mansoornazarAuthor Commented:
yes i restarted the system
pijiCommented:
Does that user full permission access to sent items of shared mailbox?

You can try by copy an email to any of shared sent item's mailbox.
mansoornazarAuthor Commented:
The user having Full mailbox permission for that Shared mail box
pijiCommented:
Have you try with the different machine with the same settings?

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mansoornazarAuthor Commented:
no i have not  tried that one
mansoornazarAuthor Commented:
partial
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