Outlook freezes when opening the Deleted Items folder.

rdare23
rdare23 used Ask the Experts™
on
I have user who is using a Outlook 2007, and when she goes to open her deleted items folder, Outlook will got not responding and never changes.  I have removed all 21000 items from the folder.  I have created a new email profile with same results, and when I pull her mailbox from another user's Outlook session I see a pause but the Deleted items folder pulls up.  The user is on a terminal server and we do not cache the emails so there is no pst or ost file to be corrupted.  Suggestions please
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017
Commented:
Outlook 2007 has many switches that can be used at startup, I would try

/cleanviews

    Restores default views. Use with care as all custom views you created are lost.

/cleanprofile

    Removes invalid profile keys and recreates default registry keys where applicable.


a long list is here

http://www.outlook-tips.net/howto/commandlines2007.htm
Try to delete the Deleted Items folder using MFCMAPI

Author

Commented:
outlook.exe /cleanviews worked.  Thank you so much.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial