Link to home
Start Free TrialLog in
Avatar of Michael Knight
Michael KnightFlag for United States of America

asked on

No Keyboard or Mouse?

It would appear the HIDs have gone crazy. Did a repair install on a machine (XP pro) All went very well. It was originally blue screening after an SP3 install. No worries, repair that maffer back to OEM sp1, update. Handled nothing lost, a small Pervasive DB client install, everything was good. Literally just picked up the machine and moved it to the target office and w00t, there's no HID input. BIOS recognizes the keyboard no prob, but at login (2k3 domain) there's no input. I thought it was just freezing at login, but get this, I can VNC into that box and keyboard/mouse emulation is fine I can use that workstation all day. but any local input is no-go.
So ya login remotely, and ya get the "Found New Hardware" dialog. Well...what'd ya find Windows?... Yep a Dell Keyboard and Mouse. I mean WTH, uhh.... I have been under the impression for the past 10 years that mouse.sys was just kinda in the stack, i'm just at a loss...Really haven't had to force a machine to recognize a keyboard since DOS...I can't even find the drivers in the Add Hardware dialog, but apparently Windows can't get em either.


check your config.sys boys....



Dell Opti 520 - XP sp3. USB HID's but they worked fine before the move (all of 60 Ft.) I'm seriously at a loss.
Avatar of rindi
rindi
Flag of Switzerland image

Since you can login remotely, in s cmd prompt enter "control userpasswords2", then enable the automatic login feature. After that it should automatically login when you next boot the PC, on the main system. If all mainboard drivers (particularly the chipset drivers) are installed, it should also eventually install the drivers of your keyboard and mouse.
Avatar of adnanj76
adnanj76

if u r able to do VNC, check in the device list if USB controller is installed properly. the the K/board and mouse are usb. else try to delete the existing HID devices and try searching for devices again.
Avatar of Michael Knight

ASKER

UPDATE: Thanks for the advice, but I had already made sure the hubs etc. were OK in devmgmnt. So, now I understand what's happening, just not why. If i insert the USB Keyboard/Mouse into the exact slots I used during the repair install, They work fine. No need to remote in.   Plugging another keyboard/mouse when logged in will bring up the hardware dialog, I install using the hid/usb drivers from the i386 folder, now I have 4 HID's all working. I reboot removing the originals, and my new ones work fine. However changing the position of these at any subsequent reboot, will render them as 'New hardware' which is why after the 60ft. move, plugging them into the back ports (I was using front for staging)  brought up the invisible Hardware prompt. I've tested this out and as long as I leave them in the same ports, I can move/reboot all day.
OK fair enough I can get that workstation back in service...but WHYYYY?  Surely windows can tell it's the same hardware, I can hot swap mice and KB's on my dell servers, or other workstations fine. Is it this particular chipset, or more accurately Windows' drivers for it, just not compatible with hot swapping like that? Isn't a keyboard just a keyboard? I can understand the need to recognize and install the hardware, but usually that's done without interaction, little popup in the corner like plugging a flash drive in (which that machine will do fine). It doesn't matter the kind of mouse either, I tried a laser logitech mouse, which I know XP has drivers for natively and I still had to manually install...not just ticking "install automatically" but having to physically point the wizard to the i386 folder.
Any Ideas?
SOLUTION
Avatar of nobus
nobus
Flag of Belgium image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I didn't try adding that to the Environment Variables, but wouldn't "Show Hidden Devices" in devmgmnt do the same thing, albeit only temporarily? I did view the hidden devices like that before and the only yellows was a Xerox print System driver that was orphaned from a old network printer.
For giggles just now I plugged a mouse into the front ports of MY optiplex, and the hardware bubble came up for a couple seconds and the HW installed without prompt.
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial