andplusdesign
asked on
Vitelity (or other provider) VoIP question
Hi,
We're looking to implement a trixbox server and I wanted to get all the facts first. We've done a great deal of research and seem to like the Vitelity service offering. We've bought to DID's and I have the hardware and downloaded trixbox. We haven't installed anything yet, so any advice is helpful!
The question that we have is if we've bought a phone number, and we're running trix box, does that mean we can only have one conversation at a time for each phone number we've bought (DID)?
If that's true, and we've bought two phone numbers (DIDs), does that mean we can have two concurrent phone calls?
Also, what happens if someone calls the number and we're on the phone at that time? Is there a way that one line can forward on busy? (Research on this topic has lead us to both a "yes" and a "no" answer, so I'm interested if anyone has this working).
Lastly, what if we only wanted one phone number, but 3-4 concurrent calls, is that possible? If not, I am interested in the config files anyone has for a setup such as this one.
Thanks again to anyone who can help!
We're looking to implement a trixbox server and I wanted to get all the facts first. We've done a great deal of research and seem to like the Vitelity service offering. We've bought to DID's and I have the hardware and downloaded trixbox. We haven't installed anything yet, so any advice is helpful!
The question that we have is if we've bought a phone number, and we're running trix box, does that mean we can only have one conversation at a time for each phone number we've bought (DID)?
If that's true, and we've bought two phone numbers (DIDs), does that mean we can have two concurrent phone calls?
Also, what happens if someone calls the number and we're on the phone at that time? Is there a way that one line can forward on busy? (Research on this topic has lead us to both a "yes" and a "no" answer, so I'm interested if anyone has this working).
Lastly, what if we only wanted one phone number, but 3-4 concurrent calls, is that possible? If not, I am interested in the config files anyone has for a setup such as this one.
Thanks again to anyone who can help!
SOLUTION
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ASKER
Actually, is that what
Virtual PRI / Channels
are?
If so, I can just add as many channels (lanes) as I wish to have and the TrixBox server would just route calls however we tell it to from there? I.e. someone calls 555-555-5555, one employee answers, but if someone else calls 555-555-5555 while that call is still going, the trixbox setup would dictate how the new call was routed as normal?
Thanks for the help again.
Virtual PRI / Channels
are?
If so, I can just add as many channels (lanes) as I wish to have and the TrixBox server would just route calls however we tell it to from there? I.e. someone calls 555-555-5555, one employee answers, but if someone else calls 555-555-5555 while that call is still going, the trixbox setup would dictate how the new call was routed as normal?
Thanks for the help again.
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ASKER CERTIFIED SOLUTION
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SOLUTION
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ASKER
thanks
ASKER
Thanks for the response. This is good information. I did some further research on what you wrote, and I am close to understanding.
That's good news that if someone calls the number, say 555-555-5555, and an employee is already speaking with another customer that called 555-555-5555, that call would not reach a busy signal (or at least if it did, it would be my trixbox fault, i guess).
I'm looking through Vitelity, and I can't seem to see anything mentioned about concurrent calls. Is this a standard feature (adding more lanes for each highway) as needed, and I'm just charged the penny per minute or whatever it costs when we use the lines?
Thanks again for your quick response.