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jon_kershawFlag for United Kingdom of Great Britain and Northern Ireland

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Unable to save all attachments in Outlook 2003

One of my colleagues is unable to save any attachment attached to emails from one particular person (who also works in organization). Apparently, this problem started about four weeks ago.

Whenever my colleague attempts to save attachments from this person, she receives the message:

'Cannot save the attachment. Can't create file: (filename). Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.'

It doesn't matter where the folder is, she is unable to save the attachment, even if she creates a new folder, however she is able to save attachments to the same folder for emails received from other sources.

Office 2003 is installed on the PC with Service Pack3 and current updates. The PC is running Windows XP SP3 with current updates.
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I read the article and there seems to be no problem with the Temp folder, but I did find 84 files with the same name in one of the Internet cache folders. There were thousands of files in this folder going back years. I've cleared the folder down and when my colleague is in the office tomorrow, I will arrange a test.

I'll get back to you with an update.

Thanks for your assistance.
The problem seems to have been linked to the folder that Outlook saves files to before opening (as per the MS KB article). The folder is a sub folder of the Temporary Internet Files folder in the user's Local Settings folder. There were more than 6,800 files in the folder. I deleted most of them and the problem seems to have gone away, but I'm not sure why.

The link to the MS KB article pointed me in the right direction - thanks.
The link to the article pointed me in the direction I needed to follow to determine the cause of the problem. Though I cannot say what actually was the cause, the problem has been resolved.