Link to home
Create AccountLog in
Avatar of blueblaz347

asked on

outlook 2011 on macintosh

I am working on a mac which is unable to download the latest messages. When it was configured originally on 12/22/10 it downloaded all messages up to 12/22/10 and then no new ones. It was reconfigured again on 12/29/10 and again downloaded no messages past 12/29/10. Currently, there is a progress bar in the status window which says that new messages are being downloaded, but this has been running for 3 days and no new messages are appearing. Each time the outlook client was reconfigured, the emails downloaded very quickly (4-5 hours).

Outlook continues to crash with the following error code:

Microsoft Error Reporting log version: 2.0

Error Signature:
Date/Time: 2011-01-03 14:32:29 -0500
Application Name: Microsoft Outlook
Application Bundle ID:
Application Signature: OPIM
Application Version:
Crashed Module Name: OutlookCore
Crashed Module Version:
Crashed Module Offset: 0x00004047
Blame Module Name: OutlookCore
Blame Module Version:
Blame Module Offset: 0x00004047
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 6
Avatar of Britt Thompson
Britt Thompson
Flag of United States of America image

This sounds like it's probably hanging on a single message that's either corrupt or has an attachment that's too large based on the server's policies. If you're using Exchange, Exchange Web Services also has a separate policy in prior versions of Exchange 2007 that have to be adjusted in the web.config file.
Avatar of blueblaz347


Is there anything else that it could be? Also, OWA is working without issues. Also, this user recently transitioned to a new exchange environment and before was using entourage 2010. He had zero issues before the new server transition. Where is the web.config file located? %systemroot%/windows/system32?
Avatar of Britt Thompson
Britt Thompson
Flag of United States of America image

Link to home
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
See answer

message in owa which is 228mb! their old environment had no message limit and now it is set to only 30mb, the migration was done by exporting the mail as a .pst and reimporting. Thanks!